Job Description

Position Specific Description

This position will be an integral part of our Infrastructure Operations Center team, which provides 24 x 7 x 365 Tier 2 Level enterprise network infrastructure support for the NextEra Energy Dark Fiber, Nokia Optical Transport, FPLu, Gulf Power, Transmission Substation, NEER, Pipeline and Radio Wide Area Networks (WAN) / Local Area Networks (LAN), and Grid Systems.

If you understand the importance of fiber light levels, can read an OTDR and packet capture, enjoy being technically challenged and have experience using products from Nokia, Ciena, Fujitsu, Cisco with a deep understanding of optical, transport, and MPLS networking you may be the perfect fit for our team.

Job Overview

Employees in this role provide support 24-hours-per-day, 7-days-per-week, 365-days-per-year for NextEra Energy's, Florida Power and Light utility's (FPLu), and Transmission Substation Enterprise's Wide Area Networks (WAN), Local Area Networks (LAN), and Grid Systems. This position supports Information Technology's (IT) strategic initiatives and operations of corporate and grid system infrastructure, including Media Access Controls (MACs) with associated infrastructure and communication systems, and is required to comply with government and industry standards.

Job Duties & Responsibilities

* Provides tiered-level-support on operational issues, new requests, and changes to internal customers and external business partners
* Monitors, responds to, analyzes, and resolves network hardware, software, and performance problems in a timely and accurate manner
* Applies knowledge of network components and a broad range of operational experience in troubleshooting network problems
* Monitors, maintains, and configures Cisco and Nortel routers, switches, wireless access points, and other network appliances
* Works closely with IT Network Engineers on system and network design, implementation, and maintenance
* Troubleshoots and analyzes network traffic, using Qradar, wireshark, network probes, flukes, sniffers, port scans, etc.
* Performs technical tasks on complex real time operations of Systems Control Center (SCC) projects and daily operations
* Contributes to optimizing SCC process with minimal supervision
* Provides support of networks and critical systems, including Network Access Control (NAC) infrastructure, Cisco VoIP, Video and VAN (Vehicle Area Network)
* Performs other job-related duties as assigned

Required Qualifications

* High School Grad / GED
* Bachelors or Equivalent Experience
* Experience: 3+ years

Preferred Qualifications

* None