Job Description

Job Descriptions

Job Summary

Are you - Passionate about building experiences that inspire customers to become brand advocates? - Capable of driving feature development end-to-end, from strategy to execution? - A leader that embraces uncertainty, complexity, and ambiguity in high-growth environments? - Constantly searching for truth, driven by metrics and the desire to inform product direction? - Respected for leading by example? - Self-motivated by product launch pressure and a growth mindset? - Detail-oriented, from page load times to error handling and error messaging? If this sounds like fun, read on!

Job Description

Role Overview

At Comcast, amazing service is our core. A tenacity toward surprising our users with an awesome experience is critical to our success. Our Xfinity Consumer Services division is looking for a product rock star to help define and deliver awesome omni-channel customer service experiences.

The right person will be comfortable in an all hands on-deck environment, loves solving problems, and can thrive in a fast-paced culture.

Requirements

* A product wizard. You know what makes a successful brand and product, that has meaningful relationships with consumers. You understand how to build compelling digital experiences that communicate on human terms

* An independent thinker. You like working without someone looking over your shoulder. You are comfortable sharing your opinion and proposing new ideas and processes

* Graceful. You are an open communicator. You do well sharing ideas with other team members and providing insights in a clear, helpful way

* Flexible. You're a people person who can talk to anyone; you're excited to help build something awesome and share it with the world

* Motivated. You understand the impact of a highly satisfied, excited user base; you are passionate about designing the best experience possible for them

Responsibilities

* Day-to-day execution of product strategy, with a focus on the customer journey experience as they enjoy their service and need to make a change to their services.

* Partner with engineers and developers through implementation phase to realize product vision.

* Optimize a digital process for maximum conversion and customer satisfaction.

* Lead/facilitate design, brainstorming, and work sessions.

* Work closely with strategy and operations teams to ensure concepts meet our business objectives and establish our leadership position in product experience.

* Collaborate tightly with experience design and engineering to deliver best in class experience focused product solutions.

* Develop simple, innovative, and transparent experiences from concept to prototyping and through to deployment.

* Work across mobile, web, and other digital touch points to deliver a seamless and integrated experience for our customers.

* Consistent exercise of independent judgment and discretion in matters of significance.

* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

* Other duties and responsibilities as assigned.

Experience

* Generally requires 7-10 years related experience

* Qualified candidates should have at least 3 years of experience including requirements definition, managing engineering cycles, interaction design, user research, and usability testing

* Experience in a high volume, fast paced Agile software development environment

* Demonstrated ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability

* Excellent communication, presentation and organizational skills

* Possess ability to think conceptually about design and information architecture

* Understand the array of technical constraints, user goals and business requirements that shape current and future products

* Excellent written and verbal communications skills

* Strong organizational skills and an attention to detail

Education

* Bachelors degree or equivalent

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.

* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

* Win as a team - make big things happen by working together and being open to new ideas.

* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

* Drive results and growth.

* Respect and promote inclusion & diversity.

* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.