Job Description

Client Support Specialist - Onsite

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome?

We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How youll make a difference:

As the Client Support Specialist - Onsite, youre an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Teams strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Post lifting of Covid restrictions, you must be able to work 5 days per week at the clients site based in Richmond, VA.

Heres more of what youll do:

* Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
* Respond to, own and assist with escalated, complex issues and inquiries from the Clients benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
* You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with clients programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
* Manage new hire onboarding and open enrollment/health fair support
* Assist with onsite client wellness activities

Qualifications:

* Bachelors degree or equivalent related work experience
* Professional experience in insurance, healthcare, managed care or related industry
* Client facing experience preferred
* Ability to manage multiple priorities and deadlines independently and pro-actively
* Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
* Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
* Excellent presentation skills. Previous success in delivering Customer and Client communications
* Travel may be expected (post Covid restrictions)

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.