Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen2019s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Fully experienced role acting as Subject Matter Expert in an Order Management area such as a specific product or multiple products. Coordinates various assigned order activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet required management timelines. Performs a variety of skilled non-routine duties. A Sr Project Coordinator is an administrative professional who assists project managers with organizing and controlling project order activities through communicating risks, opportunities and current state of the orders. They fulfill their obligations by coordinating meetings, resources, equipment and information. Sr Project Coordinators handle projects with the goal of seeing them through on time. Sr Project Coordinators' roles are crucial to a Lumen's success because they ensure projects run smoothly by controlling order workflow, scheduling assignments, evaluating the course of the order activity and reporting its status to the Project Management, Program Management and other internal stakeholders, such as account team members.

The Main Responsibilities

* Verify, coordinate, track and drive the overall delivery of orders to ensure expectations and Service Delivery commitments are met
* Participate in order submission meetings as necessary and propose improvements as Subject Matter Expert if warranted
* Evaluate potential problems with orders and technical hitches as Subject Matter Expert in regard to those orders and recommend solutions
* Plan and manage orders, implementation schedules and new information
* Supervise current orders and coordinate internal service delivery team members to keep order workflow on track
* Manage order-related paperwork by ensuring all necessary materials are current, properly managed and posted for additional internal stakeholders such as Project and Program Managers as well as account team members
* Direct order correspondences by preparing and reviewing order submissions, status updates, meeting minutes and emails
* Subject Matter expertise in Order Administration/Validation activities; Upfront Order Details packaging and collection to include hold/reject order resolution during preorder keying.
* Subject Matter expertise in Order Management activities; Reject/Error Resolution, roadblock resolution, jeopardy and risk management, customer readiness, activation coordination and install forecasting. Including Order Modifications; Changes, Supps, Restarts, Corrections.
* Ownership of Order Escalation management as risks or issues arise that may affect delivery to committed timelines. Communication of Order Escalation to Project Manager for inclusion in overall Project Risk management.

What We Look For in a Candidate

Minimum Qualifications:

* Education: Associates degree or equivalent education and relevant experience
* Experience: 4-6 years of experience

Preferred Qualifications:

* BA and 2 years experience or minimum 4 years related experience in specific area or equivalent to implementation, provisioning, technical order processing
* Knowledge of the following systems: Salesforce, Site Survey Tool, ARMOR, WFMT, TIRKS, MILC
* Experience in technical order management

What to Expect Next

Requisition : 246192

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, 201Cprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.