Service Hardware Quality Engineer, Audio & Wearables
Posted on: 13 Mar 2021
Santa Clara, CA
Job Description
Service Hardware Quality Engineer, Audio & Wearables
Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain
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Summary
Posted: Mar 9, 2021
Weekly Hours: 40
Role Number:200207320
The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The AppleCare Service Quality Engineering team is seeking a motivated Hardware Quality engineer to support the Audio & Wearables lines of business from pre-product release (NPI) through EOL. This role covers all aspects of technical support including production support, screening/repair process definition, diagnostics, failure analysis, monitoring of quality metrics and driving improvement activities. The ideal candidate is self-motivated, enjoys being part of a fast-paced team, thrives under pressure, and is an inventive, critical thinker. The ability to effectively prioritize time and projects is a must Travel: Typically from 15%, up to 25%
Key Qualifications
Key Qualifications
* Five years or more of proven experience in a related technical field.
* Experience in engineering/quality auditing of supplier and site locations.
* Familiarity with supply chain and materials planning processes, site/line qualification
* Lean Sigma, ASQ certification, and DFM experience a plus
Description
Description
In this role, you will manage service vendors to ensure that consistent, high-quality new build and repair is being performed. You will develop test coverage, technical documentation, and processes to ensure timely and effective repair or screening by Apples vendors. Other responsibilities include: - Ensure that supplier compliance for all technical data reporting requirements to Apple are met per service level agreements. - Monitor new product introductions to ensure emerging field issues are captured and addressed. Also monitor service returns rates to ensure that the modules used to repair customer systems meet goal. - Use statistical data analysis techniques to review these datasets, identify key issues, and drive systemic improvements back to design engineering, operations, and to vendors. - Prepare effective presentations to escalate top issues to management to drive change. - Above all, be an advocate for the customer, making sure that their needs are represented across all divisions of the company.
Education & Experience
Education & Experience
4-year technical degree or equivalent (EE, ME, or Computer Engineering degrees preferred)
Additional Requirements
Additional Requirements
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See all roles in Santa Clara Valley (Cupertino)
Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
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IndustryInformation Technology
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No. of Employees132,000
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Website
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Jobs Posted4535
