Job Description

DESCRIPTION

At Amazon Prime Video we are leaders in the DTC (direct-to-consumer) space and our mission is to provide deep and diverse content for all our global customers to enjoy. We are changing the way people watch movies and TV shows, with over 200,000 titles available on-demand across a multitude of devices. As Program Manager, you will play a critical role in the Partner Integration Management team and will be integral in transforming the way our partners deliver content to Prime Video. The Global Partner Integrations Management (PIM) teams vision is to make Prime Video the easiest and best platform for partners to distribute their content to customers. We envision that all partners, regardless of size, capability, location or language are able to reach customers, on time and with the highest quality, in a manner that is self-service and friction free. In this role, you will use your technical knowledge and critical insights to educate and evangelize Amazon Prime Videos specifications and requirements. You will work closely with our tech teams and engineering to influence and develop capabilities that drive scale in content ingestion, delivery, and publishing. You will contribute in developing mechanisms to create standardization and structure to the partners journey, enabling partners to deliver content on time and defect-free. You will play a critical role as Prime Videos gatekeeper, holding our partners to a high-bar in performance and quality. This role will require you to develop solutions to complex and ambiguous business challenges. Youll combine analytical rigor and thought leadership to foster improvements across partner engagement, partner onboarding, and improve the technical video asset and metadata delivery mechanisms.

We're looking for a best-of-the-best leader to own program management, stakeholder management, dive-deep into digital supply chain tasks, execute and deliver successful projects and programs that impact our customers. We are dedicated to growing the unique needs of our partners and our customers alike. In this role.

You will.....
Evaluate and root-cause various types of problematic media files and responding to external partners with solutions
Provide technical support to fulfillment Partners during onboarding & delivery
Lead global partner onboarding, education, and re-education of Prime Video's requirements and specifications.
Lead education and training for various internal and external teams on technical specifications for Video, Audio, and Subtitles
Collaborate with internal Engineering teams to maintain understanding and proficiency of Prime Videos systems, as well as influence tech on capabilities that will drive automation and self-service
Provide discovery and analysis for fulfillment Partner workflows to collaboratively achieve metrics-based improvements
Develop strong partnerships with our 3P content providers and collaborate with various posthouses, to ensure high bar on content delivery performance and quality.
Ensure that the VC Support Page is accurate and provide the right level of information in order to address partner needs.

BASIC QUALIFICATIONS

3-5 years of experience working within a large global organizations with expertise in digital video, digital supply chain, digital asset delivery, industry specs and standards
Extensive understanding of video encoding, subtitling, and QC workflows with an ability to quickly analyze and reconcile problematic files and suggest fixes or alternative workflows
Deep knowledge and understanding with common OTT file formats
Understanding and familiarity of componentized based packages such as MDDF (MovieLabs Digital Distribution Framework) including identification of content using EIDR (Entertainment ID Registry), delivery of content metadata using MEC (Media Entertainment Core Metadata) and MMC (Media Manifest Core), and delivery of availability metadata using EMA Avails.
Strong desire to lead the investigation and troubleshooting of media related issues
Passion for teaching & collaboration; being able to distill technical details down to relatable terms and definitions
Ability to communicate and interact with vendors and partners alike on a global level and frame projects with sensitivity to cultural diversity and industrial variation
History of being the go-to technical problem solver for a group preparing or receiving media
Ability to thrive in a culture based on feedback, innovation, and constant change
Experience improving/implementing manual process and drive automation

PREFERRED QUALIFICATIONS

A background in digital video, post production, or digital media entertainment
Passionate about understanding customers and their behavior in order to drive new feature development
Preferred work experience in a fast paced digital environment
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.