Job Description

Soft Services Executive

Corporate Solutions

What this job involves:

Prioritising the facilities needs

Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process.

Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients.

In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

This is a high -engagement role and thus requires a candidate who is extremely motivated, dedicated, and passionate about the responsibilities.
Key Responsibilities:
Oversee housekeeping, events, client visit, Helpdesk

Tickets, etc. Assign responsibilities and Task to the team

Responsible for all HK Activities, audits, caf operations, pantry upkeep, pest control, Indoor plants, Closure of Helpdesk tickets and updating the status etc.
Coordinate all vendor payments. Receive and check invoices, and submit the same to the AFM

Carry out daily walkthrough of the facility and report all issues with helpdesk and raise the tickets, assign them to the concerned team and track till closure

Control consumables supply and ensure optimum stock levels are maintained at the Hub, maintain relevant trackers and share monthly reports and daily consumptions
Ensuring operating expenses are kept within budget
Ensure that all helpdesk activities are carried out appropriately, closure of tickets within the SLA, incident reporting, maintaining of reports, achieve KPIs (95% and above), Vendor management, Caf operations

Sound like you? To apply you need to have:

Strong knowledge of property operations

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Skills & Behavior Required:
In order to be an ideal fit for this position, you should be:
Self -motivated and hardworking
Someone with a strong attention to detail and proactively identify issues
Employee specification:

PUC/GRAD Preferably

Having relevant knowledge in the FM industry and has done similar roles earlier

Having knowledge of cafeteria operations

Knowledge of Compliance and statutory

Should be able to work in shifts (all shifts )

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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