Job Description

Responsibilities will include handling and aiding in the timely investigation, and resolution of Interbank / Corporate Compensation Claims. The candidate will need to effectively interact with the front office, operations, relationship managers and external clients. Analyst is expected to be able to:

* Support incoming claim functions including logging the request, investigating the client claim, reducing costs where possible, and initiating payments/journal entries
* Handle outgoing claim functions including identifying client payment delays using reconciliation and product processor systems; investigate the root cause behind the delay; issue claims internally and externally; follow up until claim is paid / settled; and initiating journal entries
* Manage his/her aging and claim portfolio
* Maintain up to date and accurate audit trails for all claims
* Be prepared for weekly aging sessions to ensure claims lifecycles are on track and being met
* Meet or exceed departmental control and performance standards
* Prepare, analyze, and respond to queries for business, client and ad hoc reports
* Participate in client and business conference calls
* Support data collection and reporting for the OCRM and relationship managers for client visits
* Participate in individual and team initiative process improvements
* In addition the successful candidate may participate in procedural documentation, account reconciliation, system testing, and may assist with training, escalations, and compliance functions.

Job Qualifications

* Excellent investigative and analytical skills
* Strong written and verbal communication skills
* Must be detail oriented, able to meet deadlines, and have the ability to work in a collaborative team environment
* Excellent multi tasking skills with the ability to work in multiple systems and handle high email volumes
* Candidate should have a flexible sense of urgency and the ability to adapt to changing business priorities
* A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required
* Prior claims, Capital Market, and payment experience a plus
* Knowledge of Flexcube/Oasys/Recon, and SWIFT payment formats a plus

Educational Level

* High school diploma, Bachelors Degree or equivalent preferred

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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