Job Description

West Creek 4 (12074), United States of America, Richmond, Virginia

Sr. Manager, Process & Issue Management - Enterprise Services Risk

As a Senior Manager, Risk Management in Capital Ones Enterprise Services Risk team you will be responsible for working with technology, cyber, and other teams in both the first and second lines of defense to identify and consult on potential risks to Capital One, applying your risk or process management and analytical skills to help Enterprise Services continue to drive well-managed risk activities. If you are curious and eager to learn new things, love problem solving, have a deep reverence for risk and process management and love to have fun at work, this may be the role for you!

Risk Management Senior Managers at Capital One are highly motivated risk and process management professionals with excellent analytical, organizational, and communication skills. These skills allow the Senior Manager to gain insights, and act as a change agent to influence their business partners. As Capital One evolves to meet the ever-changing technology landscape, so do our risk managers. A successful risk and process manager operates from a foundation of knowledge about the line of business with whom they are working, laws, regulations, processes and associated controls, and good risk management practices. They are forward thinking, quick to adapt, and technologically adept.

Senior Managers have a high level of exposure across lines of business and have the opportunity to work with executives to create and implement innovative solutions to appropriately manage risks within Enterprise Services.

The ideal candidate will be a highly-motivated risk or process management professional with excellent process improvement and communication skills. The candidate will be detail-oriented and results focused, and will have a proven record of problem solving and collaborating with others, including direct and indirect leadership positions.

Tasks and Responsibilities include:

* Responsible for driving broad and complex process management with a focus on process, risks, requirements and controls in the Non-Tech areas of Enterprise Services (includes Brand, Enterprise Safety & Security (ESS), Enterprise Services Risk (ESR), Enterprise Supplier Management (ESM), Enterprise Products & Platforms (EP2), Experience Design, External Affairs, Ventures, and Workplace Solutions (WPS).

* Ability to collaborate with process owners and Accountable Executives to influence results that have a direct impact on the companys bottom line. This is a critical role with high visibility across the Enterprise Services organization, and second and third lines across the enterprise.

* Possesses extensive risk management experience and knowledge of processes, risks, requirements, controls and testing, coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs.

* Leads Issue & Event management team to ensure appropriate data quality and compliance with enterprise requirements and provide predictive analytics to position the organization to enhance its risk management capabilities and remediate process gaps, testing findings, and other Issues

* Experience in delivery governance including Agile delivery, JIRA and other project management methodologies.

* Develops strategies to improve risk management, risk reporting and analysis using data and technology

* Drives collaboration with cross functional team structures and across various risk programs and business areas

* Possesses extensive project delivery experience and a proven track record of driving large programs of multi-dimensional scope successfully

* Known for strong quantitative background to support data-informed decision making

* Collaborative, team player attitude with the ability to navigate and influence the organization with influence and communication skills that can positively drive transformational change, and adapt to dynamic environments

* Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices.

* Sets direction, manages expectations, and may lead cross-functional teams through various initiatives, including oversight of third party resources.

* Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.

* Participate in and execute other special projects for the team on a periodic basis

* Manages a team with up to three (3) direct reports

Basic Qualifications:

* Bachelors Degree or military experience

* At least 6 years of experience in Process, Program, or Project Management

* At least 6 years of risk management, compliance, legal, regulatory, or operations experience

* At least 3 years of People Management experience

Preferred Qualifications:

* 10 years experience in Process, Program, or Project Management

* 2 years of Financial Services industry experience

* Masters Degree

* PMP certification

* Lean, Agile or, Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.