Performance Account Manager
Posted on: 12 Mar 2021
Plano, TX
Job Description
About Intelcia
At Intelcia, our values of We Dream, We Care, We Do, define us. We believe everyone should focus on having a true positive impact. Making a difference in people's lives opens the door to shared success. We combine talents, technologies and processes to provide our clients with a world-class expertise and know-how, to ensure a personalized service. As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their objectives and core missions.
Responsibilities
The Performance Account Manager will focus on managing the operational performance of assigned contact center site locations which can be located both domestically and internationally. S/he will operate as the lead point of contact for assigned clients and cross-functional internal teams, ensuring the timely and successful delivery of Objectives and Key Results (OKR's).
Qualifications
Responsibilites:
Creates strategic account plans centered around cost and quality to deliver outcomes that exceed customer expectations.
Prepares and deliver client facing business reviews.
Work closely with operations to ensure delivery of client metrics daily, weekly, monthly, quarterly.
Conduct regular follow up meetings with clients to progress the relationship, address concerns, and create corrective action plans.
Track, escalate, and plan for the remediation of success blockers.
Provide client feedback to further enhance their operations framed from a best-practice and/or voice of employee perspective.
Altice USA, Inc.
Long Island City, NY
Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Central to how we operate is the idea of reinvention. Fearless reinvention at that. Our passion for challenging the way communication has always worked and believing in what’s possible is rooted in our obsession for our customers, whose changing behaviors, expectations and make up are helping to shape the company we are today and the one we aspire to become.
And to meet the needs of our customers, we’re building a company and a workforce that is equipped to deliver on the Altice USA promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people that we serve across the country. Because we believe that great ideas and the chance to help deliver for our customers are opportunities that should come from every member of our team. And when our make-up and thinking reflects that of the world in which we live, we are a stronger company for it.
Altice USA has a rich DNA – a mindset – that helps bring our teams from across the company together and sets the tone for how we conduct ourselves. Our people are driven. They take chances, learn from their actions and are accountable to themselves, their teams, the business and, most importantly, our customers. Altice USA employees lean in and use their voices to challenge ideas and to celebrate one another. And they understand how they as individuals impact the greater team for the better.
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IndustryTelecommunications
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No. of Employees11,993
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Website
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Jobs Posted387
