Job Description

Job Description

Inbound Call Center Sales - WFH

Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, youll redefine how our customers engage with the latest product offerings, media and entertainment. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.

In this role, youll identify sales opportunities and offer customized solutions to customers. In order to succeed, youll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. Youll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, youll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.

You may also be required to:

* Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
* Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
* Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of software & applications.
* Proactively engage T3 support (network and IT) to address & resolve issues.
* Remain proficient in all billing, rate plan and feature matters.

WFH Requirements:

* Must have verified internet service with upload/download ability and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
* Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

So, whats in it for you?

Well offer paid-training that youll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can make up to 100% of their $1000.00/monthly target incentive. We also offer a competitive compensation package. This role starts at $17.625 per hour.

Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

* AT&T internet & fiber
* AT&T phone (formerly U-verse Voice)
* DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

Theres no better time than now to dial into a career with AT&T. If youre ready to join our team, lets talk! Apply today. virtualjob virtualwork

*In order to qualify for this WFH position, you must reside in the following states: SD, MN, IL, & WI