Job Description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Provide an industry leading client service experience through assisting and supporting aspects of the development and expansion of new and existing client relationships by:
Utilizing resources to conduct effective consultative client conversations
Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines
Referring to other line of business partners for additional business growth opportunities. Partners include, but are not limited to: Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.
Focuses on all client segments serviced through retail Branch Banking network. Sources opportunities through:
Branch teammate and client referrals
Branch book of business
Telephone calling activities
Ensures compliance with internal controls, operational procedures and risk management policies. Pursue ongoing education of Company products, services, and other lines of business.
Primary focus is assisting with client sales opportunities with additional activities related to service needs, based on the overall needs of the branch.

Job Responsibilities:

Responsible for ensuring that all business transactions and practices in the individuals span of control comply with all regulations and Company Code of Conduct.

Provides industry-leading service; exercises proficiency with routine client maintenance requests, problem resolution and intermediate sales functions regarding deposit, credit, convenience and other product and service lines.

Contributions made to meeting or exceeding client service as well as individual and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships.

Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.

Advises on consumer lending options and takes loan applications. Identifies and maximizes cross-sale opportunities through client consultative conversations.

Exercises knowledge of risk management and loss prevention.

Participates fully in all components of the Client Engagement Model.

Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.

Basic Qualifications:

High school diploma or equivalent.

Three years experience as an In-Store Financial Services Representative or Personal Banker at Company or an equivalent position at a comparable financial institution; four years experience in a sales and service based position in a retail environment.

Experience with sourcing and prospecting for new clients and client relationship building by using proactive sales skills, to meet sales and service goals.

Knowledge of bank branch operations, policies and procedures.

Preferred Qualifications:

College level courses in subject areas such as business, finance or accounting.

Completion of core and intermediate Company curriculum training as well as corresponding PB course work.

Strong probing and listening skills to uncover client needs.

Ability to respond in a professional manner with a high level of service quality.

Excellent verbal and written communication skills.

Understanding of consumer and business lending instruments as well as deposit products.

Demonstrated ability to meet or exceed sales goals.

Experience with discussing, recommending, and selling various deposit and credit products to consumer and small business clients.