Exam Proctor
Posted on: 9 Mar 2021
Clearwater, FL
Job Description
JOB OVERVIEW
The Exam Proctor is an integral part of our Best-in-Class Proctoring organization, helping to ensure that our candidates who wish to test can do so in a professional and secure manner. You will be responsible for candidate readiness, exam proctoring and security escalations. Work in a fast-paced, professional setting to ensure the integrity of our testing services by proctoring and controlling the computer-based testing experience under a Best-in-Class model.
COMPANY BACKGROUND
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
RESPONSIBILITIES
Support Global Operations with Financial analysis duties including expense forecast, budget, and month end close related activities and analysis
Greet the candidate, put them at ease and verify candidate’s identity
Perform the following security checks:
Candidate – ensure no unauthorized items are in candidate’s possession
Environment –ensure there are no security risks within the testing environment
Provide the candidate with information regarding their exam: time of exam, # of breaks (length), protocol for how to take a break/when, authorized items
Ensure that all required components of the check-in and security screening have been completed and communicate this to the Proctor
Confirm the candidate’s identity after hand-off from candidate readiness agent
Verify that the correct exam is launched for the correct candidate
Put candidates at ease, and ensure they have a comfortable and flawless testing experience
Monitor candidates as they work through their exam
Interact with candidates at key points during test delivery as needed; available to answer candidate questions or concerns during the exam
Recognize potential suspicious activities, as well as automated alerts, occurring while monitoring multiple candidates and taking necessary action such as chatting, verbally speaking with the candidate or transferring the candidate for security escalation
Control test area by maintaining a working knowledge of policies, practices and procedures
Monitor personal and operational productivity such as number of candidates served per hour, issue and time to resolutions, implementing changes in daily tasks to improve quality and lower costs of proctoring.
Perform other duties as assigned
QUALIFICATION REQUIREMENTS
EDUCATION
Minimum High School Diploma required; college experience preferred
Must be eligible and become IRS certified within 60 days of beginning employment
EXPERIENCE
One to two years customer service-related experience required
Experience with Microsoft windows-based computer applications and internet browsers
SKILLS
Excellent attention to detail and organizational skills
Good judgment and strong decision-making abilities
Exceptional communication skills, both verbal and written
Focus on a single task for extended periods of time
Make decisions and escalate issues as needed
Flexible working schedule; must be able to work weekends or late shift when required
PHYSICAL JOB REQUIREMENTS
Ability to be observant, focused
PROMETRIC
Baltimore, MD
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program.
Expertise
At Prometric, we understand the vital role that assessment programs serve in enabling professional and academic advancement, supporting increased economic opportunity and mobility for qualified individuals, and protecting the health and safety of the communities in which we live and work. It is against this backdrop that we have worked over the years to develop and continually refine the expertise required to support these critical missions. By working collaboratively with subject matter experts and leading organizations to understand current organizational requirements as well as future market challenges, we have built a strong foundation of knowledge in such industry verticals as healthcare, financial services, information technology, professional services, and government licensing.
In an environment of constrained budgets and competing priorities, many organizations rely on their testing and assessment partner to bring functional and technical expertise to the table. Prometric has spent years hiring and developing our technical and professional staff to be able to provide the level of expertise required by these organizations. From test developers and psychometricians who assist our clients in building and maintaining test content, to business analysts, implementation managers, and center operations staff who administer exams to each test taker in a reliable and secure environment, to client success specialists and product managers who ensure the voice of the customer is incorporated into our product roadmaps, we provide you with a team of experts that are solely focused on the success of your program.
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IndustryBusiness Services
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No. of Employees1800+
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Website
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Jobs Posted166
