Job Description

Customer Service Representative

Scottsdale, AZ

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Do our values, which are listed below, resonate with you?

People are our foundation

Consumers are our north star

Build, reconstruct, build better

We own it

If you answered yes to the above questions, then we encourage you to apply at realtor.com.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center! Successful candidates will possess strong interpersonal skills and a willingness to adapt to change. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While interacting with our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

Duties and Responsibilities:

Provide exceptional customer service via phone and email for billing and general inquiries.

Assist our customers in troubleshooting realtor.com and other software products and services offered by Move.

Perform data entry in proprietary databases.

Other duties and responsibilities as needed.

Education, Skills and Experience:

Minimum two years of customer service experience required, preferably in a call center environment.

Experience with performing outbound calls is a plus.

Working knowledge and experience with MS Office Suite, G Suite, Internet Explorer, Instant Messenger and Chrome.

Must have understanding of internet navigation and tools.

Excellent communication skills, both verbal and written.

Excellent track record of attendance.

Must be very willing to work in a heavy phone-based environment.

Must have High School diploma or equivalent

Hours:

Must be able to attend training Monday through Friday from 8am to 4:30pm for the first 3 1/2 weeks. TRAINING IS PAID!!

Regular working hours will consist of working four days, between Monday - Friday, and every Saturday, with shifts being scheduled between 6am to 6pm - Except holidays.

Competitive salary (plus monthly bonus incentive) and benefits including medical, dental, vision, 401(k), vacation and holidays.

(THIS POSITION IS WORK FROM HOME UNTIL JUNE 2021)

About realtor.com

About realtor.com

At realtor.com, we believe that everyone deserves a home of their own. Were a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, were there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and wed love to have you join our team to help.

Weve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so were hoping youll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Lets make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

LI-DH1

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets