MGM Resorts

Lead Hostperson - Public House (Luxor)

Posted on: 11 Mar 2021

Las Vegas, NV

Job Description

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

* Greets and seats guests in gracious manner and distributes business among Food Servers equally and as fairly as possible.
* Monitors guests that are seated, and immediately respond to guests needs or request of first contact.
* Assists in accepting reservations, if applicable; answers phone in hospitable manner and confirms with manager if large parties can be accommodated.
* Checks on the billing status of casino, room, bill back, and coupon and comp numbers to assist in closing of checks.
* Directs Food Servers, Bus Persons, and Food Service Runners in their work procedures and performance and assist them in their tasks as it relates to billing, guest request or guest information.
* Assists Restaurant Assistant Manager in controlling intermission scheduling for all dining room staff and assure that they are properly relieved.
* Maintains complete knowledge of entire menu and proper food handling presentation and service.
* Arranges the opening reports, floor plan and checks. Wipes and changes out all menus nightly.
* Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium. Maintains and makes copies and stocks host/hostess folder. Cleans and maintains all food and beverage menus.
* Advises Manager of any complaints that a guest may have.
* Perform all other job related duties as requested.

Required:

* At least 2 years of experience as a host in an upscale restaurant.
* Ability to maintain complete knowledge of entire menu and proper food handling presentation and service.
* Ability to manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure.
* Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization.
* Ability to perform administrative abilities.
* Ability to work indoors, being exposed to such environmental conditions as noise, dust, cigarette and cigar smoke and varying lighting levels.
* Excellent computer and multi-line phone skills.
* Have excellent interpersonal service skills with a friendly and professional demeanor.
* Have strong attention to details, be able to make decisions quickly and delegate responsibilities accordingly.
* Excellent customer service skills.
* Able to lead and mentor a team.
* Have interpersonal skill to deal effectively with all business contacts.
* Professional appearance and demeanor.
* Work varied shifts, including weekends and holidays.
* High school diploma or equivalent.
* Able to effectively communicate in English, in both written and oral forms.

Preferred:

* Previous experience working in a similar resort setting.

MGM Resorts

Las Vegas, NV

MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.

The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.

The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.

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