Job Description

Requisition Number: 79599

The Client Success Director (CSD) is a leader of large and complex services accounts within a specific book of business. This role integrates into the clients environment and gains the institutional knowledge to drive toward the clients vision of success. The CSD will have demonstrated experience in IT solution development and implementation, service delivery leadership, stakeholder development, executive-level communication, business analysis, continuous improvement and transformation, business development and account growth.

MAJOR ROLES AND RESPONSIBILITIES:

The Client Success Director (CSD) is the clients executive partner in 1) understanding the business outcomes sought during solution development, 2) shepherding delivery execution to realize value, and 3) shaping the roadmap to optimize future value. This strategic alignment with clients is critical in establishing long-term business relationships, securing renewals and maximizing Insights share of wallet. The CSD works cross-functionally to summon the right support and outcomes from across Insight including Sales, Delivery, Operations, and other teams to ensure a high-value client experience.

Essential Functions of the Job:

* Serve as the clients executive partner in defining and realizing a strategic IT vision as made possible through consumption of Insights services and solutions
* Listen to client challenges, understand what they are trying to solve, share insight and
* recommendations based on industry and/or technology expertise, and synthesize those
* objectives into a roadmap against which Insight can deliver
* Collaborate with sales and service delivery teams to ensure clients are achieving the business outcomes and value sought when they engaged Insight
* Partner with sales on account planning to secure renewals, exploit expansion opportunities, grow revenue and profitability, and maximize Insights share of the clients addressable wallet
* Develop relationships with key decision makers and influencers in the clients account ensuring broad buy-in, resilience to client personnel changes, and diversity of Insight promoters at multiple levels
* Secure position as thought leader/consultative advisor to the client by building domain knowledge, staying ahead of industry trends, and bringing relevant case studies to bear
* Root out gaps and barriers in teams, processes, and systems that may be getting in the way of optimizing the clients transformational journey, both internally and within the client; hold stakeholders and influencers accountable to the steps required to reach the stated vision
* Tailor communication based on audience with a focus on simplifying the complex and making the transformational journey approachable, viable, and partnership-oriented
* Coordinate Insight and partner SMEs and resources to optimize high-value interactions with the client for knowledge sharing, solution development, and issue resolution
* Proactively identify and implement solutions, continuous improvements, and transformation initiatives aimed at client success
* Champion the clients success by advocating on their behalf within Insight
* Contribute to improvement and evolution of the Client Success role, methodology, and team at Insight

REQUIREMENTS & PREFERRED SKILLS:

* Bachelors degree in Computer Science, Information Systems, or a related field; MBA a plus; experience may be used in lieu of educational requirements
* 15+ years of technical, service delivery, and/or increasing leadership experience in the IT services field required
* Extensive knowledge of challenges and focus areas for todays CIOs; in-depth understanding of the IT industry (including IT Operations management, strategy, trends, use of metrics, etc.)
* Previous experience leading/co-leading large transformative, business-critical initiatives
* Advanced critical thinking and structured problem-solving skills
* Higher tolerance of and an advanced ability to lead and manage ambiguous situations
* PMP, ITIL, Six Sigma, Scrum/Agile and/or other measurable service delivery credentials a plus
* Solution development/selling experience a plus

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Dallas || Texas (US-TX) || United States (US) || None || None || US - Dallas, TX ||