Job Description

Position Summary

The Analyst Continuous Improvement & PMO’s main focus will be to assist with facilitating initiatives designed to improve company operations (preferably utilizing methodologies of Project Management Professional tools and techniques, and Six Sigma). The Analyst will also be responsible for identifying current organizational processes and providing recommendations for improvements in coordination with various business process owners.

Essential Responsibilities

Continually and proactively communicate updates on project statuses and issues to CI Team, via regular communications and status reports
Assist in managing initiative timelines to meet established milestones
Assist in managing schedules, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements and expectations
Act as point of contact for each project on schedule, cost, and scope
Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction.
Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, creating future state processes and supporting implementation of the process change
Communicate well with cross department leadership, sponsors and stakeholders
Assemble and present assessment results to department and company leadership in conjunction with project team
Assist with researching and implementing best practices to ensure continuous process improvements across all departments and business units
Attend and participate in meetings with various business units, taking complete and accurate notes to capture discussion
Observe real-time processes and conduct time studies in the field at BlueCities or Other Airlines (OALs)
Potential need to work flexible hours and be available to respond on short-notice based on operational and/or project needs
All other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree
One (1) year of related work experience
Proficient with the Microsoft Office suite, especially strong in Microsoft Excel, Visio and PowerPoint
Data analysis skills
Must be a team player and work effectively cross-departmentally
Show a passion to get the job done
Excellent organizational and analytical skills
Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
Ability to meet project work milestones established by the larger team
Excellent written and verbal communication skills
Available for overnight travel (30%)
Currently in possession of a valid passport or equivalent travel in and out of the United States
Demonstrates data analysis skills through a work sample using Microsoft Excel and PowerPoint
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Master’s degree in a related field
Fluency in Spanish

Six Sigma Green Belt training and certification
Project Management Professional (PMP) certification
One (1) year of experience as acting project manager on cross-functional initiative
Prior Airline or related industry experience

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours, inclusive of weekends and irregular shifts and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

Computer and other office equipment

Work Environment:

Normal Office Environment

Physical Effort:  

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)