Job Description

Job Description

Job Description

The Social Media Reputation Specialist will be responsible for monitoring and responding to the consumer reviews of dealerships reputation sites. With the importance of reputation factoring significantly into a dealership's success, this team member will help assist a dealer in managing their on-line reputation based on feedback created by their customers on a range of review sites such as Facebook, Yelp!, DealerRater, & Google My Business.

Work with a team to monitor and coordinate consumer review responses from a centralized queue.
Communicate recommended responses for negative reviews to our dealer partners.
Provide reputation insights to internal, client-facing team members on the Social and SEO teams.
Build constructive relationships with internal stakeholders, including but not limited to, Social Coordinators, Search Engine Optimization (SEO), and Customer Service teams to provide consumer sentiment insights.
Assist with building the positive review response repository
Experience 0-2 years. Experience in social media in professional environment, preferred but not required.
Bachelor's Degree in Marketing, Business, or Communications
Ability to adapt to new technology and learn quickly
Detail oriented and highly organized
Familiarity with the automotive industry and dealerships is beneficial but not required
Works independently and as part of a team
Ability to work in a fast-paced environment

About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

* An INC 5000 company for 10 years
* Corp! Michigan Economic Bright Spots
* Crain's Detroit Business Top Staffing Service Companies in Detroit
* TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
* Best of MichBusiness winner in HR Wizards & Partnerships
* Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
* 101 Best & Brightest Companies to Work for in Michigan