Job Description

Job Description
Operations Manager - Building Services

Principal Duties and Responsibilities
We are looking for a qualified Operations Manager who is goal oriented, self-motivated and has demonstrated leadership skills. As the Service manager, you will manage skilled trade personnel (HVAC Technicians) who manage the maintenance, repair, retrofit, or replacement of our customer's mechanical systems and equipment.

Essential Functions
Coordinate service activities for assigned buildings. Ensure that services are performed as contracted and at the intended profit margins.
Control supplies, equipment, and personnel necessary to meet customer specifications.
Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
Manage the companys quality control monitoring and safety programs at the assigned buildings.
Conduct quality of service inspections at assigned buildings.
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implements process changes within assigned buildings.
Ensure compliance with company policies and procedures and all federal, state and local government regulations.
Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and accurate and is submitted to the district/hub in a timely manner.
Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
Ensure that vehicle inspections are performed monthly. Ensure that vehicle maintenance is scheduled and performed on all area vehicles.
Manage and provide leadership to Supervisors, and Lead personnel assigned to the buildings.
Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
Perform other duties as assigned
*Job duties may be modified at any time.
Minimum Requirements

Requirements
Bachelors Degree preferred but will consider additional related experience in lieu of degree.
5+ years of supervisory experience in a commercial mechanical/HVAC service-oriented environment.
5+ years of experience in HVAC service operations.
Education and/or training in any or all of the following preferred: electronic/mechanical systems, HVAC, chilled water systems, boilers, building controls systems, etc.
Proven success managing skilled trade personnel: HVAC Technicians
EPA certified highly preferred.
Experience in cost estimating/pricing work required.
Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
Advanced skills with Microsoft Office applications (Word, Excel, Outlook)
Strong verbal and written communication skills and strong interpersonal skills are required.
Valid Drivers License with an insurable good driving record, required to perform travel between branch locations.