Transcon Domestic Cargo Customer Service Agent-Swing Shift
Posted on: 10 Mar 2021
Kent, WA
Job Description
Job Description
Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department.
Major Duties and Responsibilities:
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and Trace TRANSCON Files and reporting
* Use export TRANSCON Workflow on daily basis
* Ensure accurate and timely client and vendors billing.
* Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers
* Meet compliance at all times to regulations internal and external in accordance with government regulations.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and updated in the DLSOPs
* Meet KPI standards in accordance with the Companys procedures
Network communications, timely responses to emails and requests (internal and external)
* Escalation of problems to Management when necessary
Qualifications
* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
* Pro-active, strong organizational skills.
* Good computer skills (Excel, Word).
Hazardous materials certification (preferred).
Fluent in English.
Additional Information
Expeditors offers excellent benefits including
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Expeditors
Seattle, WA
Expeditors is a global logistics company headquartered in Seattle, Washington. The Company employs trained professionals in 176 district offices and numerous branch locations located on six continents linked into a seamless worldwide network through an integrated information management system.
Services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation services, order management, warehousing and distribution, and customized logistics solutions.
At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 322 locations in 103 countries on six continents. As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.
-
IndustryTransport/Delivery Services
-
No. of Employees17,400+
-
Website
-
Jobs Posted313
