Job Description

Technical Support Professional

* Country:US
* State:NORTH CAROLINA
* City:Research Triangle Park
* Category:Software Development & Support
* Required Education:Bachelor's Degree
* Position Type:Professional
* Employment Type:Full-Time
* Contract Type:Regular
* Company:(0147) International Business Machines Corporation
* Req ID:346303BR
* Travel Required:Up to 10% or 1 day a week
* Min Salary:
* Max Salary:
* Currency:
* Location:Research Triangle Park, NC US

View Full Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
SYSzART19 / GHOST

The Elastic Storage Systems (ESS) Support team is leading the charge in supporting complex integrated storage products end to end. Our team doesnt stop at the traditional boundaries of component level product support. We are the single interface to our clients to address their storage solution problems, regardless if they are software or hardware related. The North America ESS Team, working with counterparts in EMEA and Asia Pacific, provide coverage for our clients via a Follow-The-Sun (FTS) support model. Together, we have a world-class team supporting leading-edge technologies to propel you into a future that you create.

This position involves working with our customers remotely, which are some of the worlds top research, health care and technology providers. We interface with development Subject Matter Experts (SMEs), client care, Sales, Offering Management and other internal/external teams to resolve client product issues and improve overall Product Quality. The candidate must be able to assist with advanced hardware, operating systems (Linux), Spectrum Scale Distributed Files System, Storage and network integration issues. Since our product line is centered around software defined storage, we require individuals who wish to be challenged technically and feel comfortable working in an unstructured environment creating resolutions to problems as they arise.

Responsibilities include:

* Assist our customers in the resolution of technical problems in their ESS environment.
* Perform diagnostics and problem isolation on hardware and software components.
* Interlock with internal and external technical teams to resolve product defects and improve product quality as well as ease of use/consumability.
* Work with customer account teams to ensure total customer satisfaction by representing our customers needs and requirements to product management and engineering.
* Build tools, generate training materials, create problem resolution articles to assist our clients in expanding their deployment and knowledge base
* Participation in pager duty rotation through the week and on weekends

Required Technical and Professional Expertise
* English (Fluent in verbal and written)
* At least 1- 2yrs experience in Linux or UNIX Systems Administration
* At least 1- 2yrs experience in Network Administration
* A passion for customer support and flexibility due to business needs

Preferred Technical and Professional Expertise
* At least 1- 2yrs experience in Linux or UNIX Systems Administration
* At least 2 years of experience in Spectrum Scale Distributed File System
* At least 2 years of experience in IBM disk storage, SAS and Fiber RAID storage
* At least 2 years of NAS protocol services (NFS, CIFS)
* Basic understanding of Power series and Intel servers architecture
* Network Administration (ethernet and InfiniBand)
* SCSI and Knowledge of Storage Architecture

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the worlds most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.