Job Description

Job Description:


**This is a remote position and can be located anywhere in the U.S. Candidates from across the U.S. are invited to apply.***

For those candidates located in COLORADO, the salary range for this position is: $53,000 - $70,600. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work!

The Training Services Division of the American Red Cross is seeking a Quality Assurance Program Coordinator. This is a full time, salaried, working Monday - Friday.

The Quality Assurance Program Coordinator positions primary responsibility is to administratively support and track all Quality Assurance programs and projects. The role will be responsible for supporting the implementation and ongoing development of the Class Posting Services (CPS) auditing project. He/she will be managing Quality Assurance inbox activities, cataloging and assigning incoming cases to QA Managers and coordinating the work of the entire QA team.

This position directly supports the evaluation of all activities in the CPS system to ensure that scheduled training adheres to Training Services processes, policies and standards.

Responsibilities:

* Works closely with Quality Assurance & Instructor Development Managers and team members to support the development, management and administration of all Quality Assurance programs.
* Provides day-to-day internal communication and support to QA cases in all stages of the compliance process.
* Coordinates ongoing communications between QA staff, vendors, Authorized Providers / License Training Provider organizations and their instructional staff to obtain or provide information. Responsible for arranging meetings, coordinating and tracking issues resolution. Prepares meeting agendas, presentations and user documentation.
* Responsible for the development and monthly distribution of technical reports for Class Posting Service compliance and volumes audited.
* Supports the development of CPS Audit process, ensure postings are QA compliant, assigns non-compliant postings to QA Managers for resolution.
* Monitors Quality Assurance Inbox, responsible for assign cases and inquiries to QA Managers.
* Creates QA Dashboard to monitor Quality Assurance & Instructor Development Managers Case volume, capacity and outcomes.
* Conduct quality control program analysis to determine if program deliverables meet established standards. Prepares findings reports, includes recommendations for QA program quality improvement.
* Perform a variety of complex administrative duties. Develop high-level presentations, edit written materials and reports using various software and database management applications. Reviews correspondence for consistency with corporate and department policies and practices.
* Supports QA staff in assigned project based work, may be responsible for compiling results and findings for management review.
* May participate as a department representative on a cross-functional project team.
* Performs other related duties as assigned.

Qualifications

* Bachelors degree or equivalent combination of education and experience.
* Minimum 3 -5 years of experience required.
* Experience in project management, business operations and administration highly desired.
* Work requires professional written, verbal communication and interpersonal skills. Ability to simultaneously manage several projects and motivate teams under tight deadlines. Ability to actively participate in and/or facilitate group meetings.
* Superior organizational, planning and problem-solving skills.
* Self-starter with an ability to anticipate next steps.
* Ability to multi-task and take responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision.
* Proficiency in a variety of computer software, including Salesforce and Microsoft Office.
* Ability to travel 10-20% of the time.



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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