Job Description

Job Description

Albertsons Companies is at the forefront of the revolution in retail. We have a new vision: forging a retail winner that is admired for national strength with deep local roots, that offers an easy, fun, friendly and inspiring experience, no matter how a customer chooses to shop with us. We want talented individuals to be a part of this journey.

A $60Bn company with 2,500+ stores, 23 distribution centers, and 20 food and beverage plants make us one of the largest retailers in the United States. With stores in 34 states serving 34 million customers, our foundation is our 20 well-known grocery banners with an eclectic and legendary history. Our private label on-trend 'Own Brands' portfolio is one of the most diverse in-house and trusted brands in the country consisting of more than 11,000 high quality products achieving $11Bn in sales. Across the nation, we are moving the needle through innovation. It's in our blood.

The Customer and Digital Loyalty Department has an opening for a Product Manager, Loyalty Program and Campaigns. This position is located in Pleasanton, California.

Position Purpose

Albertson's Companies is looking for people who are interested in re-imagining the grocery experience by harnessing the power of digital technologies. The Product Management team has broad responsibility to leverage digital technologies to build best in class customer experiences and maximize return on investment. The Product Manager will help drive national marketing campaign, digital product vision and roadmap that will allow Albertson's Companies to deliver the brand promise of being customers favorite local supermarket. The Product Manager is responsible for building business cases, writing stories, defining requirements, and helping build a product features roadmap to achieve the business KPIs.

Key Responsibilities include, but are not limited to:

* Translate the business vision for the Loyalty Program, Partner Programs and National Marketing Campaigns into a product roadmap.
* Understand how to integrate with and onboard new/enhance member benefits/partner rewards and national campaign marketing programs into the Loyalty ecosystem.
* Define the product needs and business requirements
* Work collaboratively with Engineering and other stakeholders (business leads, Partners, Analytics, Marketing, etc.) to deliver an optimal solution.
* Write user stories as a part of the product development lifecycle that:
* directly support primary objectives of the project
* are appropriate in size for iterative development
* include clear and specific acceptance criteria
* consider dependencies on other stories and/or projects & initiatives
* Champion the needs of customers, business teams, and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project. Ability to operate in areas of uncertainty and ambiguity and provide solid recommendations.
* Identify unmet customer needs and develops possible feature/functionality concepts that meet those needs.
* Gather input from a variety of internal and external sources to define product concepts; responds to the needs of customers throughout the development process; analyzes competitors and market trends; evaluates technologies; develops detailed requirements, feature definitions, implementation plans, and internal communications
* Participate in cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities. Proactively identifies problems that arise in the project, outlines options, recommends solutions, and escalates as needed
* Identify areas that require customer research and propose research activities to direct supervisor and user experience team. Partner with user experience team to user-test designs through mock-ups, functional prototypes, etc. to ensure they are meeting intended goals
* Anticipate upstream and downstream impacts of the project and works with internal business groups to adjust business tools and practices to support new features and functionality
* Responsible for communicating product solutions and benefits to customers and stakeholders; including knowledge transfer and training for on-going management of features
* Develop supporting business case, including financial impact and benefits statements, to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations
* Build intelligent capability and feature roadmaps using research, data, business context and learnings as input
* Be recognized as an expert across the division -- someone who has excellent judgment and whose projects have contributed significantly to the success of the organization
* Champion new initiatives to leadership team

Qualifications:

* Bachelor's Degree required
* 4-6 years' experience in one or more of the following areas: product marketing, product/program management, business development, management consulting desired, but not required
* Loyalty program, Internet and retail experience strongly preferred
* Strong analytical, prioritization and negotiating skills
* Usability and customer-focused design experience a plus
* Experience with A/B testing a plus
* Passionate about building great products and solving customer and business problems
* Strong quant and analytical abilities -- you use data to make decisions but do not suffer from analysis paralysis.

Experience must include:

* Technical fluency; comfortable understanding and discussing technology concepts, experience evaluating trade-offs and new opportunities with technical team members
* Proven track record designing and delivering customer experiences that create customer and business value
* Experience in ecommerce or loyalty; prior experience in Partner integrations is a plus
* Demonstrated track record of aligning to an overarching product vision, using data and analysis to support strategy and prioritization, and day to day product execution
* Experience with Mobile App Product Management preferred
* Experience with technical product backlog management and prioritization of user stories

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER