Job Description

Purpose of Job

Software Engineer (Technology Employee Experience) Level II

We are seeking a talented Software Engineer II for our San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, and CO Springs, CO facilities.

The successful applicant will facilitate relationships and champion IT solutions and activities for employees within P&C.; Provide support and drive resolution of issues impacting employee experience by collaborating and coordinating with technical support teams, conducting problem and incident troubleshooting and trending, and providing a line of communication between the business and IT. Partnerships leveraged include Deskside Support (DSS), Service Desk, and other Employee Experience Teams.

Provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include; gathering and analyzing requirements, designing, testing, documenting and implementing software, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers World Class Benefits (31 seconds)

Tasks and Responsibilities:

* Identifies and manages existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Design, develop, code, and test technical solutions collaborating with senior engineers.
* Participate in code/design reviews to ensure smooth daily operations and accurate planning.
* May begin to help organize work to deliver features and solutions.
* Resolves simple production issues with some assistance through troubleshooting applications independently.

Minimum Education & Experience:

* Bachelors Degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
* 2 years of software development experience specific to a discipline/technology.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Skills:

* At least 1 year of experience with Splunk and Kibana Availability Orchestration
* At least 1 year of development experience with ServiceNow
* At least 1 year of experience working directly with business partners
* Experience with directly supporting contact center representatives
* Application support experience
* Demonstrated ability to research technical issues and generate creative/innovative solutions

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300 - $119,500 *(this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 3/03/21 by 11:59 pm CST time.