Job Description

Job Posting End Date: March 11

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses Unum US, Colonial Life, and Starmount Life are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

Resource responsible for managing the requirements and ongoing improvement of the S2P process, from requisition to payment, including utilization of sourcing requisition, ownership of sourcing requisition data management, purchase requisition, PO, AP, p-card and corporate card systems. This position will work with Unum businesses to define requirements and ensure the current S2P processes and systems are meeting business needs. If they are not, this resource will create the business case to improve systems and processes to do so. If approved, this person will functionally lead the implementation of these S2P process improvements. This position will also be knowledgeable of S2P systems, including, but not limited to, eProcurement, ERP, PO, VMS, and SRM systems to provide suggestions to the Corporate Services group to improve current Corporate Services systems. They will also be responsible for creating a communication and training plan and implementing the plan within Unum. This position will work across multiple functions of the Corporate Services organization and Unum, to ensure processes are rationalized or improved for requisitioning, purchase order creation, invoice processing,T&E processing, p-card processing, and financial & operational workflow in those respective processes and systems.

Principal Duties and Responsibilities

S2P Transformation Lead

* Lead the implementation of the Source-to-Pay (S2P) platform for our business, driving the process design and requirements for the sub-processes that fall under the S2P umbrella as overall process lead for S2P, ensure that all deliverables to implement related S2P end to end processes and capabilities are met
* Establish and enforce standards to ensure consistency and maximize efficiency of the process
* Monitors standards and policy compliance across S2P and T&E, identify need to elevate issues, recommend policies or procedure changes
* Define operational reporting needed to drive improvements in S2P process
* Support S2P technology implementations through defining requirements, user acceptance testing, evaluation of technology options, and other ways as appropriate by project
* Suggest improvements to processes and support implementation of any new Procurement processes going forward
* Provide project management around S2P transformation, including, but not limited to, developing project plans, managing project budgets, managing cross functional teams across Unum, facilitating project meetings, developing communication and training plans, providing executive and general updates, managing potential risk, securing stakeholder buy-in, preventing scope creep, ensuring project deliverables are met, and performing post mortem analysis on projects.

Procurement Process Transformation

* Lead a project team, including internal and external resources to design and implement the relevant processes, policies and tools to ensure Corporate Services policies and best practices are implemented during S2P transformation
* Review CS policies and make suggestions to the Procurement Director on improvements to the policies and ensure there are ways to track and enforce those policies
* Manages procurement transaction standards and policies
* Drives usage of GP policies, including the increase of upfront financial and functional approval for purchases
* Recommend potential technologies to improve S2P process to the Director of Procurement
* Define procurement business requirements for potential procurement technologies
* Define operational reporting needed to drive improvements in Procurement transaction processing
* Develop communication and training plans for both Corporate Services, internal customers, and suppliers for changes in procurement operations policy
* Demonstrate understanding of procurement operations systems
* Oversee and drive improvement of the upfront financial control for $500M+ in annual Unum spend with outside suppliers
* Performs other duties as assigned

Accounts Payable/Payment Processing Transformation Lead

* Lead a project team, including internal and external resources to design and implement the relevant processes, policies and tools to ensure Accounts Payable and Travel & Expense policies and best practices are implemented during S2P transformation
* Review AP and T&E policies and make suggestions to the Procurement Director on improvements to the policies and ensure there are ways to track and enforce those policies
* Manages invoice processing and payment transaction standards and policies
* Drives usage of AP and T&E policies, including the increase of p-card payment for low dollar purchases, expansion of virtual card payment and standardization of financial approval processes across the S2P process
* Recommend potential technologies to improve S2P process to the Director of Procurement
* Define business requirements for potential payment and invoice processing technologies
* Define operational reporting needed to drive improvements in S2P process, as well as improve efficiency in current transaction processing levels
* Develop communication and training plans for Accounts Payable, T&E, internal customers, and suppliers for changes in payment and invoice processing policy
* Demonstrate understanding of AP, T&E and p-card systems
* Monitor and propose improvement to the efficiency and controls of 30,000+ invoices annually, driving down the cost to process a transaction

Internal Customer Support

* Work with internal customers on determining root cause for any breakdowns in compliance to standard procurement procedures and implement solutions that meet procurement and business objectives
* Provide training to internal customers on procurement policies and procedures

Job Specifications

Performance Behaviors required for Success:

* S2P Best Practices understanding - knows S2P best practices and their practical application, from requisition to payment/check processing, including, but not limited to, sourcing requisitioning, purchase requisitioning, purchase order creation, invoice processing, T&E processing, pCard processing, credit card use, and financial & operational workflow in those respective processes and systems
* Internal customer focus - able to understand business requirements and what drives them by empathizing with internal customers and understanding their goals
* Process flow mapping - able to document current state processes as defined by the business and future state processes, incorporating best practices, taking into account Unum requirements and culture
* Teamwork - able to work with other parts of Corporate Services and Finance and the business units to get feedback, understand challenges and needs, and to develop a better future state for Unum
* Communication - able to communicate to internal customers and suppliers in both negative and positive situations; can listen and document feedback
* Executive communication able to communicate with executives within Unum from different functional groups, helping them understand the benefits of procurement change and listening to the business needs of the groups to amend the project plan, if necessary, to minimize business disruption. Can concisely articulate project updates and deliver both positive and negative news regarding procurement operation projects
* Strategic Thinking - Develop strategies to achieve organizational goals; Understand organizations strengths & weaknesses; Analyze market and competition; Identify external threats and opportunities; Adapt strategy to changing conditions.
* Project Management demonstrates the ability to define project goals and timelines, work with key stakeholders, mitigate risks, update management on project process, facilitate meetings with project team and stakeholders, and perform post mortem analysis on process improvement initiatives within procurement

Knowledge/Skills/Competencies Required

* BA/BS in Supply Chain Management, Business or equivalent work experience; MBA preferred
* Minimum 7-10 years of related procurement experience with 3-5 years of project management experience
* Minimum 3 years of extensive Workday experience, preferably in Workday Procurement
* Extensive experience of negotiation, supplier management, best practices in procurement and commercial contracts
* Extensive operational procurement experience and sound knowledge of all aspects of purchasing procedures, procure to pay processes and controls
* Experience in dealing with senior stakeholders and convincing them of the value add brought through traditional sourcing techniques
* Experience cross-functional team management
* Ability to establish objectives, implement procedures, and develop methods to measure effectiveness of results obtained.
* Comprehensive understanding of PO process and order to payment processes
* Solid working knowledge of the procure to pay applications and surrounding business processes for procurement
* Strong collaborative skills, positive attitude, high energy and results orientation
* Strong ability to build relationships and networks with multiple functions and at the leadership levels
* Strong leadership, analytical, project management, influencing, financial and negotiation skills
* Strategic thinking, problem solving, decision making, and ability to identify key findings & implications
* Passion for developing a high performance team
* Strong detail orientation and cost reduction/process improvement focus
* Exceptional interpersonal and communication skills, work well in a team environment, able to work in diverse environments and adhere to highest ethical standards
* Exceptional initiative and ability to set stretch goals.
* Strong, proven project management skills. Ability to effectively organize and prioritize a wide array of important tasks and issues.
* Proven ability to motivate professional staff at all levels toward successful results.
* Exceptional ability to effectively articulate difficult ideas and concepts through clear and concise verbal and/or written communication.
* Advanced PC skills required (Excel, Power Point, Word, etc.)

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:

Unum