Job Description

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best workSM.

The Manager, UX/UI Design is responsible for leading the User Experience and User Interface design team to enhance the experience of OptumServe users. This role leads a team of designers driving end-to-end branded experiences and cross - channel consistency. The Manager oversees team members engaged across multiple product-oriented Scrum teams, working to ensure a smooth process and adherence to standards. The Manager works closely with product managers, operations leaders, program/contract leaders, project managers.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Leads UX teams in many aspects of human centered design: research, user requirements definition/analysis, concepting, prototyping, and user/usability testing
* Advocate for innovative, humancentered and consistent experiences across digital product portfolio
* Guides the team in balancing user needs with business objectives and business value
* Defines and manages teams' deliverables, timelines, estimates / budgets and contractor needs to ensure projects fulfill time / scope / budget parameters
* Assists in developing UX strategies, and ensures the team executes in accordance
* Leads team members in Agile/Scrum methodology to deliver high quality, incremental work deliverables
* Accountable for team's adherence to design/brand standards and to ensure user experiences are seamless and consistent across the end-to-end experience
* Oversee team members' contributions to multiple digital products' vision, strategy, roadmaps and backlogs
* Reviews analytics, analysis and research work performed by the team and assists the team with reporting and forming recommendations into the product organization
* Stays current with market-driven best practices within the channels we influence; online, mobile, telephonic, social, email and inperson
* Oversees UX/UI participation in development and maintenance of digital products based on technical feasibility, usability findings and industry standards
* Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user centric experiences
* 'Speed is Life' mentality coupled with drive for innovation and testing
* Coaches, provides feedback, and guides team members and others in the organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree or related years of experience
* Equivalent combination of education, experience and/or applicable military experience will be considered.
* 3+ years of experience in UX, marketing, design, product management or strategy role
* 2+ years of experience managing a team
* 2+ years of experience evaluating the work of others, providing constructive feedback, and coaching/mentoring team members
* History of leading teams engaged in interaction design, graphic design and/or marketing
* Direct professional experience cultivating engagement across teams and leaders, with an emphasis on building trusted and lasting relationships.
* Professional history of interacting with and garnering support from senior leaders across the business.
* Professional experience working with user experience, digital, product/capability management, and business/system analysis teams.
* Work experience in an agile development environment
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Soft Skills:

* Has strong presentation skills and the ability to interact with and win support from team members and at varying levels cross - company
* Self motivated, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines

Preferred Qualifications:

* Bachelor's degree in business, marketing, computer science, user-centered design or equivalent
* Proficiency in design and prototyping tools (e.g. Adobe Creative Suite, Axure, Sketch, Invision, among others)
* Experience in visual design, interaction design, and familiarity with frontend technologies (HTML, CSS and JavaScript)
* Experience developing prototypes and participating in innovation exercises
* Experience with group facilitation, user interviews, heuristic evaluations, task analysis, usability test implementation, moderation and analysis
* Agile experience
* Past history of leading a digital transformation

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: OptumServe, LHI, UHG, UX Manager, User Experience, interaction design, Invision, Adobe XD, work from home, work at home, WFH, WAH, remote, telecommute, hiring immediately