Technical Specialist
Posted on: 7 Mar 2021
Seattle, WA
Job Description
Job Description
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.
As a Technical Specialist, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.
Please note the Technical Specialist Position is an on-site Position.
JOB SUMMARY:
The Technical Specialist is in an IT support role for our Blueprint Genetics North America team. In this role you will take the ownership of the IT infrastructure and office IT at our Seattle site. You will interface between Blueprint Genetics IT located in Finland and Quest US IT to solve problems and support the team.
The responsibilities will include installation and maintenance of local network, workstation and server environments as well as end user support and training. Also, contributes to the IT architecture and technology selections and documentation while participating in regulatory and security work. This role will support Apple laptops, Windows applications, mobile devices and connected laboratory equipment.
We are looking for someone with a strong service focus and who is willing and able to merge themself into our Seattle team and bring solutions to the table ranging from the end user issues to the rewiring and configuring the local network and firewalls. We operate in a highly regulated field of business and thus the attention to details and willingness to do things right, are a must.
JOB RESPONSIBILITIES:
Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements
Communicate proactively with Business to assess issues and provide periodic status updates, both short-term and long-term
Perform assessment analysis to identify scope of problems and escalate recurring issues to management
Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
Proactively monitor Business Unit error logs and resolve issues as required
Analyze issues by performing root cause analysis; research and design short-term and long-term solutions
Maintain proficiency in Q-Suite product expertise and serve as an internal consultant in multiple Q-Suite applications and functionalities
Keep abreast of the new Quest Diagnostics technologies and organizational impact
Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and management.
JOB REQUIREMENTS:
Education Preferred:
Preferred - BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience
Work Experience:
3-5 years experience in technical support and troubleshooting of multiple enterprise wide systems
3 to 5 years Customer Service experience
Experience with ticketing systems such as Remedy or HP Service Manager preferred
Other:
Should possess a working knowledge of mobile hardware components, mobile applications and web-based applications
Application experience with MS Windows, MS Office, MS Lync, MS Outlook, and wireless communications/mobile device management
Excellent proficiency in problem solving and troubleshooting production issues
Excellent program debugging and proficiency in troubleshooting production issues
Excellent interpersonal and communication skills
Excellent organizational, time management, customer service, prioritization and multi-tasking skills
Excellent knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management
Preferred Knowledge of Laboratory Information Systems
Rotational weekend/holiday support on-call as required
Day Shift Hours Slight change in shift hours may be required to provide adequate overlap of support coverage
Competencies: Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills
Apply Today
Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.
Your Quest career. Seek it out.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
