Job Description

Description This position processes a variety of customer account transactions quickly, accurately and confidentially. Provides an exceptional banking experience to our customers by building relationships and offering appropriate products and services.Responsibilities:Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)Balancing cash drawer and Client Service Specialist transactionsLearning basic knowledge of new and existing products and servicesDiscuss and access customer's financial needs to identify and offer appropriate products and servicesSecure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of fundsIdentify fraudulent activityRead, understand and follow all relevant SOP'sPerform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.Provides an extraordinary customer experienceOther tasks as assignedAll employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:High School Diploma or GEDSome experience in customer service preferred.Bilingual preferredAbility to work in a fast-paced, cash handling environmentMaintain a professional demeanor at all timesStrong organizational and time management skillsAbility to work effectively as part of a teamAbility to pass Client Service Specialist training programsAbility to develop and maintain working knowledge of Columbia Bank policies, procedures and systemsBuilds relationships with customers and internal teammatesOur Core Behaviors:Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.Influence. Be an active player in participating, building and contributing to service.Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.Communication. Keep others informed and up-to-date. Actively listen and learn from each other.Physical and Mental Requirements:Ability to perform repetitive finger, hand, and arm movementsAbility to lift up to 15lbs.Ability to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to drive to various locationsAbility to think critically and provide appropriate solutionsAt Columbia Bank we dont just accept difference, we advocate it, encourage it, and celebrate it for the benefit of our employees, our services and our community. Were proud to be an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled