Job Description

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities

* Provide information and direction to clients regarding Visa products, tools and services, Visa rules, integrated billing and transaction research.

* Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

* Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.

* Stay current with industry and client trends and maintain

a working knowledge of Visa products and services.

* Proactively work with the client to identify strategic

opportunities and operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action.

* Research and resolve clients business and transaction

processing and billing issues by obtaining and examining all relevant

information to determine cause and facilitate resolution.

* Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally as appropriate.

* Prepare and present monthly and/or quarterly production

performance results.

* Support biannual business enhancements and all Visa mandates.

* May require after hours support for client or Visa needs.

Basic *Qualifications:*

* 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

* 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

* Requires a minimum of 2 years experience in a customer support role in financial services, payment card, software or information services.

* Must be a self-starter with proven abilities in

organizational, conceptual, and logical problem solving.

* Customer focus with proven ability to establish

productive working relationships with staff and management at all levels.

* Ability to set priorities and manage customer

expectations, and work both as part of a team and independently.

* Strong technical aptitude with the ability to absorb

technical information and apply it to business solutions.

* Working knowledge of Microsoft Office.

* Strong verbal, written, presentation and interpersonal skills are required

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

_Work Hours_

* Incumbent must make themselves available during core business hours.

_Travel Requirements_

* This position requires the incumbent to travel for training or team meetings 10% of the time.

_Mental/Physical Requirements_

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.