TEMP TO HIRE - (SALESFORCE/CRM) CUSTOMER SYSTEMS SUPPORT ANALYST
Posted on: 7 Mar 2021
Dallas, TX
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
*Temp to Hire*
Overview / Description:
Serves as the primary contact for over 1000 Salesforce.com users providing ongoing user support via email, Chatter, and phone as well as administration functions for the Salesforce platform.
Responsibilities:
* Provide ongoing, responsive user support for Salesforce users
* Assist users with best practices to improve and increase their knowledge of Salesforce
* Responsible for administration functions such as user management, data management, report and dashboard development, etc.
* Pull and push data to Salesforce.com using a data loading tool
* Documentation of current processes and future enhancements for training aids of the Salesforce.com application. Ex. new system features and best practices
* Perform miscellaneous administrative and office support activities for the team
* Testing of new features and processes and document results
* Performs other related duties and assists on assigned projects as required
Qualifications:
* Strong customer service skills
* Associate degree in Computer Science or related field; or equivalent training and experience
* 1-year Salesforce.com or other CRM experience preferred
* An aptitude for learning new technologies
* Proficient in Microsoft Office applications especially Excel functions
* Proficient written and verbal communication skills
* Must have strong technical and analytical skills
* Ability to work independently, set priorities, time management, and multi task with speed and accuracy to meet deadlines with minimal supervision
* Explain technologies in a non-technical manner
Other Pertinent Job Information:
Some overnight travel required.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Mohawk Industries, Inc.
Calhoun, GA
Mohawk Industries, Inc. designs, manufactures, sources, distributes, and markets flooring products for remodeling and new constructions of residential and commercial spaces worldwide. It operates through three segments: Global Ceramic, Flooring North America (Flooring NA), and Flooring Rest of the World (Flooring ROW). The Global Ceramic segment provides a range of ceramic tile, porcelain tile, and natural stone products; and sources, markets, and distributes other tile related products. This segment markets and distributes its products under the American Olean, Daltile, Eliane, EmilGroup, KAI, Kerama Marazzi, Marazzi, and Ragno brands.
The Flooring NA segment offers floor covering product lines in a range of colors, textures, and patterns, including carpets, carpet tiles, rugs and mats, carpet pads, hardwood, laminate, medium-density fiberboards, luxury vinyl tiles, and sheet vinyl products. This segment markets and distributes its flooring products under the Aladdin Commercial, Durkan, IVC, Karastan, Mohawk, Mohawk Group, Mohawk Home, Pergo, Portico, Quick-Step, and SmartStrand brands. The Flooring ROW segment provides hardwood flooring and vinyl flooring, as well as roofing elements, insulation boards, and chipboards products under the Balterio, Feltex, Godfrey Hirst, Hycraft, Itec, IVC, Leoline, Moduleo, Pergo, Quick-Step, and Unilin and Xtratherm brands; and licenses patents related to flooring manufacturers.
The company sells its products through independent distributors, home centers, company-operated service centers and stores, floor covering retailers, ceramic specialists, commercial contractors, commercial end users, mass merchandisers, department stores, e-commerce retailers, shop at home, buying groups, retailers, and wholesalers, as well as private labeling programs. Mohawk Industries, Inc. was founded in 1988 and is headquartered in Calhoun, Georgia.
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IndustryManufacturing
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No. of Employees42,100
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Website
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Jobs Posted1885
