Job Description

START A NEW CAREER WITH ALLY AS AN APPLICATION SUPPORT ENGINEER!

Looking for a company where you feel connected both personally and professionally? At Ally, we're creating a place people want to work. Not your typical financial services company, we consider ourselves less corporate and prescriptive and more personal and practical. We are advocates for our customers, employees and communities. We do what's right because it's the right thing to do.

We see our employees as, well, humans--with interests, families, friends, dreams, and causes that are all important to them. Through employee resource groups, we bring diversity and inclusion to life. We strive to create great opportunities that inspire employees to stretch themselves professionally. We want to help you grow, develop and learn new things. You're ever-changing, so shouldn't your opportunities be, too?

If this sounds like the place for you -- come join the Ally Consumer and Commercial Banking Technology team as an Application Systems Engineer.

What You'll Do

In this position you will play a key role in managing and enhancing critical components of Ally's leading edge online digital banking experience. You will collaborate with multiple internal & external teams to deliver & operate high visibility projects and technology. You will also be part of our innovation team creating new value-add services for Ally customers.

What You'll Need

* Interest in working for a fast paced technology organization and working with leading edge technologies in the Mobile, Artificial Intelligence (AI), Biometric and Voice Recognition areas
* Experience in Contact Center Production Support Operations, Contact Center Technologies and Contact Center strategies
* At least four years' experience in IT systems administration and application program support, or an equivalent combination of education and work experience
* Experience handling large amounts of data and desire to learn various data analysis and visualization tools (Splunk, Power BI, Tealeaf)
* Experience with Salesforce Administration will be considered favorably
* Experience with Workforce Optimization toolsets (Verint I360 and NICE WFM) will be considered favorably
* Courses related to statistics, data analysis, systems engineering, operating/information systems, and general computer science and mathematics
* Knowledge of Software Development Life Cycle (SDLC)
* Knowledge of Network fundamentals
* Ability to effectively communicate with internal & external teams including fintech vendors
* Desire to work in a collaborative & team focused environment
* Eagerness to learn on the job -- including the tools, tricks and techniques needed to get the job done and be successful in a modern IT organization
* Desire to join a company where you can grow your skills and your responsibilities
* Bachelor's degree in Computer Science or relevant fields
* Ability to occasionally work off-hours / weekends
* 1+ years of Technical Experience in working in a team environment with technology applications
* 1+ years of experience with data analytics & operations

What's in it for You?

Ally offers employees a comprehensive benefits program that is designed to meet your needs both professionally and personally. Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we offer 4 weeks of paid time-off with an emphasis on work-life balance (prorated based on start date). To learn even more about working with Ally, visit www.allycareers.com.