Sr. Customer Care Representative
Posted on: 5 Mar 2021
Morrisville, NC
Job Description
Job Description
Overview
Responsible for managing and overseeing homes under warranty and final Quality inspections in assigned community(ies). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners to ensure homeowner satisfaction. Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests and expedite repairs to ensure homeowner satisfaction.
Responsibilities
* Manages completion of quality home repairs within standards set by company and industry specifications
* Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
* Contact homeowner within 24 hours and inspect calls within 72 hours
* Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
* Monitors business partners work for completion and satisfaction of repairs
* Completes minor home repairs; obtains customers approval for completed work
* Monitors status reports for accuracy
* Expedites emergency repairs
* Assists in maintaining community standards
* Meets and greets homeowners during orientation walk
* Ensure job site cleanliness and safety
* Communicate effectively and professionally both verbally and in written correspondence
* Work closely with the customer care team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result
* Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partners timeliness and attention to detail
* Other duties as assigned
CB
Qualifications
* High School Diploma or equivalent required, or equivalent work experience
* Bachelors degree in related field preferred
* Minimum 10 years customer service experience required with a homebuilder
* Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
* Ability to read blueprints
* Must possess carpentry skills
* Able to analyze problems, determine solutions, and produce desired outcome
* Intermediate to advanced PC skills (Microsoft Word and Excel)
* Excellent verbal and written communication skills
* Must possess professional attitude to represent company in a positive manner
* Valid Drivers License and good driving record
Lennar
Miami, FL
The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born.
In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names. Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company.
The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation. Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.
-
IndustryHome and Garden
-
No. of Employees11,626
-
Website
-
Jobs Posted1502
