Job Description

The NASA Shared Services Center's (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services. GDIT, which is the prime contractor, has partnered with NASA to consolidate selected Procurement, Finance, Human Resource and Information Technology activities from the ten NASA Centers into a single shared services center.

Provide Tier 1 support for NASABusiness and Administrative services including but not limited to Human Resources, Financial Management and Procurement. Document all support activity inServiceNow tracking system. Troubleshoot,resolveissues, and answerinquiries for NASA customers contacting the NASA Customer Contact Center via telephone, e-mail and web. Tier 1 support is provided Monday through Friday, excluding federal holidays, 7 AM to 7 PM Central Time.Shift schedules are based on customer need and are subject to change. This position is hiring for Monday - Friday 8:00 AM - 4:30 PM. This shift includes two 15 minute breaks and a 30 minute lunch break.

Essential Job Functions

- Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by

a multi-customer contact center environment;

- Responds to customer calls, e-mail and web inquiries, providing a single point of contact for reporting problems, making

inquiries and obtaining guidance about any and all services provided by materials as needed;

- Provides response and takes appropriate actions to resolve;

- Interacts with customers and escalates issues to a higher level if required; contributes to a knowledge database; and

monitors customer inquiries.

Essential Job Qualifications

- High school diploma or equivalent

- Customer Service skills are required

- Ability to keep sensitive and confidential material private

- Basic organization skills to balance and prioritize work

- Good interpersonal skills for interaction with team members and clients

- Good communication skills

- Basic analytical and problem solving skills

- Good computer and business solutions software skills

- Ability to work in a team environment

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Some Telecommuting Allowed

Work Location:
USA MS Stennis Space Center

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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