Job Description

Company Summary

Join our team! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

As part of a global production team, responsible for functions related to providing effective implementation of the customers production needs in a global production model. Working with internal clients to drive process improvement through seeking out and identifying opportunities for global production and business process definition by defining and documenting processes and procedures to provide coordination, oversight, workflow analysis, production monitoring, and analysis of production reports to ensure process functionality and effectiveness in the global production process. Experienced Analyst. Works independently, has production environment knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies and recommend process improvements.

Essential Functions

* Manages and leads mid-size to large projects that are multi-faceted/multi-departmental
* Analyzes customers production requirements to develop and implement production models.
* Provides input to management team to maximize production efficiencies
* Monitors performance, identifies and tracks trends, develops solutions, adjusts processes. Monitors accuracy of production site data to ensure minimum error rates are maintained and escalates concerns to management team.
* Designs and prepares reports and audits current procedures to monitor efficiency of production site processes

Knowledge and Skills/Technology Used

* Demonstrated practical experience of full cycle project management with strong understanding of methodologies and techniques and their application in business / production environments
* High level of business acumen, strategic agility, ability to develop processes and influence change
* Ability to diagnose and analyze problems; identify and drive appropriate solutions
* Experience facilitating and coordinating meetings with cross functional team members
* Strong written and verbal communications skills; strong presentation skills
* Collaborative with a sensitivity to cultural nuances
* Strong analytical skills
* Subject matter expertise in one or more production processes
* Strong MS skill set with related operating system/platform knowledge

Typical Education

* Generally requires BA/BS Degree or equivalent work experience

Typical Range of Experience

* Typically has 2-5 years of directly related experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.