Job Description

Company Summary

First American (India) is a Global In-house Center (GIC) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNEs 100 Best Companies to Work For in 2020. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers and shareholders - in that order. FAI has been recognized as one among Indias Top 75 workplaces in IT & IT-BPM 2019 by Great Place to Work Institute. The Mortgage Solutions division provides title insurance settlement services, signing services, portfolio analytics, retention and acquisition services; property valuations; and default solutions for the mortgage banking industry. In fact, Mortgage Solutions works with a multitude of people across the entire origination, servicing and default continuum, and has helped close millions of real estate transactions nationwide.

Job Summary

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

Essential Functions

* Performs a wide range of administrative duties to gather information and assist in the escrow process
* Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
* Communicates requirements and other information to clients
* Interprets various agreements as they relate to closing and prepare all documents required for transactions

Knowledge and Skills/Technology Used

* Customer service skills
* Problem solving skills
* Strong organizational skills
* Knowledge of MS Office suite
* Excellent verbal/written communication skills
* Able to maintain professionalism and a positive service attitude at all times
* Strong detail orientation
* Knowledge of company and/or client operating systems

Typical Education

* High School diploma or equivalent

Typical Range of Experience

* 2+ years experience in an escrow related experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.