Job Description

Environmental Solutions Group encompasses industry-leading brands Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV. Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group Parts Central

Location: Fort Payne, AL

Reports to: Customer Service Supervisor Parts Central

POSITION SUMMARY:

The Parts Central Pricing Coordinator serves as a vital member of the Customer Service and Operations team by acquiring and communicating reliable delivery dates through various ERP/CRM/software programs. The Pricing Coordinator will also perform system revisions to update new and/or expired pricing. This position requires the highest degree of teamwork and commitment to implementing practices, policies, systems, and services that support the urgency in dealing with customers on a day-to-day basis.

ESSENTIAL JOB FUNCTIONS INCLUDE:

* Update truck down expedite log with latest delivery information daily.
* Communicate new expedite requests to appropriate internal personnel.
* Work cross-functionally with multiple internal departments and external vendors to confirm upcoming delivery dates and record revisions in ERP/CRM/software systems.
* Respond to internal Parts Central Service Desk tickets and CSR inquiries requesting updated delivery information.
* Answer overflow Customer Care phone calls and direct customers to a CSR.
* Backfill Customer Care during vacations, peak volume call periods, or as requested.
* Update new and expired pricing from cost sheet.
* Demonstrate a general and growing knowledge of Parts Central product lines.
* Understand internal manufacturing processes used in the Heil production facility and utilize this knowledge to drive solutions to customer and operational needs.
* Participate in available training and be a proactive student of new product releases, product bulletins, etc.
* Gain proficiency in multiple computer applications for use in inquiry, purchasing, and part order management.
* Other duties as assigned.

JOB SPECIFICATIONS:

* High School Diploma plus a combination of college education and/or work experience will be considered.
* 3-5 years sales, customer service, purchasing, and/or account management experience is a necessity.
* Mechanical or equipment sales, material planning, engineering tech, and/or manufacturing background is desirable.
* Strong interpersonal and communication skills. Demonstrate excellent verbal and written communication skills. The individual must have a professional phone presence.
* Winsome personality. Work well in a team atmosphere and develop profitable relationships within ESG, with external ESG vendors, and the dealer/key account network.
* Exceptional work ethic. Be punctual, attend work as scheduled, and be willing to perform beyond expectations to ensure a high level of customer satisfaction. Willingness to work overtime or remotely as needed to complete job tasks is a necessity.
* Personal sense of urgency. The Pricing Coordinator should be self-motivated with an internal drive to identify and remain engaged with the problem until it is successfully resolved.
* Insightful and intuitive thinker. Use problem-solving skills to analyze data, brainstorm solutions, and determine root causes for permanent resolution.
* Multi-Tasker. Able to multi-task numerous job responsibilities with minimal direction. Work in a self-directed work team to meet company objectives while supporting and meeting customer demands.
* Positive attitude. Be customer-focused and have a can do attitude that positively impacts the mood of the room. Must own personal work assignments while also being willing to absorb duties of coworkers as needed.
* Strong mechanical aptitude. Able to understand and translate engineer drawings and technical instructions to customers and vendors.
* Self-starter. Work under the direction of the Customer Care Supervisor but must be able to prioritize and accomplish personal duties with minimal oversight.
* Flexible and open-minded. Willing to learn new skills and adapt to changing processes in a constantly evolving and dynamic work environment.
* Computer literate. The Pricing Coordinator role requires high proficiency with Microsoft Office Suite and general computer concepts. Aptitude to learn various integrated CRM and ERP software applications is necessary. JD Edwards or similar ERP experience is desirable.

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships

Customer Impact

Results Driven

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Alabama : Fort Payne

Sub Division : Heil

Job Requisition ID : 35965