Senior Client Service & Product Support Consultant
Posted on: 5 Mar 2021
Alpharetta, GA
Job Description
Senior Product Support Specialist
Distribution Operations
Basic Function and Responsibilities:
The new Senior Product Support Specialist will have the following responsibilities:
* Provide second level technical support for Wage Payments and Year-End Service teams
* Represent the business in Development team meetings as a Subject Matter Expert
* Perform User Acceptance Testing on new releases
* Maintain Business Continuity Plans and Business Impact Analysis Report for WP Distribution Business.
* Provide SOC-1 audit support by providing documentation as required
* Develop Business Process Documentation as needed
* Assist in leading non-Product Related Initiatives
Qualifications:
* Three years' experience providing Tier 2 level support
* Bachelor's degree in business, mathematics, statistics, finance or a related field (or equivalent work experience)
* Able to solve complex problems and takes a new perspective using existing solutions
* Excellent written and oral communication skills
* Research, investigation and analytical skills
* Process and workflow documentation experience using flowcharts and diagram software is a plus (e.g., Microsoft Visio)
* Ability to synthesize large amounts of information
* Previous client service experience
The identified preferred candidate has the following qualifications and competencies:
* Experience with User Acceptance Testing and understanding of software development QA processes
* Experience in resolving Tier 2 level technical inquiries in Smart Compliance Portal and Diamond; able to provide positive impact rapidly
* Has experience in documenting Standard Operating Procedures
* Created dashboards and PowerPoint Presentations Created dashboards and PowerPoint Presentations
* Experience with providing non-technical explanation to a technical issue
* Used Microsoft Visio to create diagrams used to effectively demonstrate team process flows
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. Always Designing for People means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Automatic Data Processing
Roseland, NJ
Automatic Data Processing, Inc. provides business process outsourcing services worldwide. It operates through two segments, Employer Services and Professional Employer Organization (PEO) Services. The Employer Services segment offers various human resources (HR) outsourcing and technology-based human capital management solutions. Its offerings include payroll, benefits administration, talent management, HR management, time and attendance management, insurance, retirement, and compliance services.
This segment provides a range of solutions, which businesses of various types and sizes can use to activate talent, as well as recruit, pay, manage, and retain their workforce. It serves approximately 630,000 clients through its cloud-based strategic software as a service offering. The PEO Services segment provides HR outsourcing solutions through a co-employment model. This segment offers HR administration services, including employee recruitment, payroll and tax administration, time and attendance management, benefits administration, employee training and development, online HR management tools, and employee leave administration.
It also provides employee benefits that enable eligible worksite employees with access to a 401(k) retirement savings plan, health savings accounts, flexible spending accounts, group term life and disability coverage, and an employee assistance program, as well as group health, dental, and vision coverage. In addition, this segment offers employer liability management services comprising workers’ compensation program, unemployment claims management, safety compliance guidance and access to safety training, access to employment practices liability insurance, and guidance on compliance with the United States federal, state, and local employment laws and regulations. The company was founded in 1949 and is headquartered in Roseland, New Jersey.
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IndustryInformation Technology
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No. of Employees57,000
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Website
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Jobs Posted825
