iTeam Customer Engineer
Posted on: 5 Mar 2021
Chandler, AZ
Job Description
Key Responsibilities
Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKMs. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
* Has established skills to perform a range of day-to-day activities
Business Expertise
* Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
* Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
Leadership
* Has no supervisory responsibilities
Problem Solving
* Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion
Impact
* Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail
Interpersonal Skills
* Uses communication skills and common courtesy
Qualifications
Education:
Associate's Degree
Years of Experience:
2 - 4 Years
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 75% of the Time
Relocation Eligible:
No
Qualifications
Education:
Associate's Degree
Skills
Certifications:
Languages:
Years of Experience:
1 - 2 Years
Work Experience:
Additional Information
Travel:
Yes, 75% of the Time
Relocation Eligible:
No
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Applied Materials
Santa Clara, CA
Applied Materials, Inc. provides manufacturing equipment, services, and software to the semiconductor, display, and related industries. It operates through three segments: Semiconductor Systems, Applied Global Services, and Display and Adjacent Markets. The Semiconductor Systems segment develops, manufactures, and sells various manufacturing equipment that is used to fabricate semiconductor chips or integrated circuits. This segment also offers various technologies, including epitaxy, ion implantation, oxidation and nitridation, rapid thermal processing, physical vapor deposition, chemical vapor deposition, chemical mechanical planarization, electrochemical deposition, atomic layer deposition, etching, and selective removal, as well as metrology and inspection tools.
The Applied Global Services segment provides integrated solutions to optimize equipment and fab performance and productivity comprising spares, upgrades, services, remanufactured earlier generation equipment, and factory automation software for semiconductor, display, and other products. The Display and Adjacent Markets segment offers products for manufacturing liquid crystal displays; organic light-emitting diodes; and other display technologies for TVs, monitors, laptops, personal computers, electronic tablets, smart phones, and other consumer-oriented devices, as well as equipment for flexible substrates.
The company serves manufacturers of semiconductor wafers and chips, liquid crystal and organic light-emitting diode displays, and other electronic devices. It operates in the United States, China, Korea, Taiwan, Japan, Southeast Asia, and Europe. Applied Materials, Inc. was founded in 1967 and is headquartered in Santa Clara, California.
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IndustryInformation Technology
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No. of Employees21, 000
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Website
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Jobs Posted1871
