Job Description

Description

SHIFT: Day Job

SCHEDULE: Full-time

Virtual Care Ambassador (Community Health Worker Sr.)

Summary
The Virtual Ambassadors primary responsibilities center-around establishing trusting, supportive, collaborative relationships with patients and their families. A Virtual Ambassador will engage a panel of patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. A Virtual Ambassador also builds individual, family, and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support, and advocacy. Virtual Ambassadors work alongside medical providers and behavioral health specialists in a collaborative, empathetic team.

Core Competencies
A true patient-centered approach
Radiating positive energy
Compassionate, kind, and open-minded
Interpersonal communication skills with exceptional listening abilities
Strong written communication skills
Strong computer skills
Willingness to operate in an ambiguous environment, without continuous supervision
Enjoys taking ownership and driving for results
Clinical experience is a plus (EMT, MA, CNA, Phlebotomy, community health / social work)
Bilingual is a plus (English/Spanish)

Essential Duties and Responsibilities
Work with patients via tele-health visits, including video visit appointments, telephonic check-in calls, and email follow-ups
Point of contact for patient outreaches, appointment scheduling, appointment reminders, and ongoing patient support and education calls
Maintain patient contact information data, organized electronic records to track the status of patient contacts, and next steps/action items
Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patients internal and external care team
Help patients understand their chronic conditions, why they matter, and how they can manage them
Learn to employ confidence-promoting techniques in patient communication via motivational interviewing, action-oriented goal setting, and fostering patient self-advocacy
Utilize available community, government, and/or patient resources needed to address patients limitations or support interventions in the management of chronic or behavioral health conditions
Learn core insurance benefits to facilitate care navigation
Coordinate and collaborate with other virtual team members, including dieticians, pharmacists, palliative care specialists, social workers, and other specializes for patients as needed
Other duties as assigned

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Qualifications

Minimum Qualifications
High school diploma or general education degree (GED)
Minimum three (3) years work experience in a healthcare setting and/or experience working closely with community and government organizations, or any combination of experience
US work authorization

Work Location
Work from home with reliable, high-speed, internet access