Job Description

Job Description
You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.

This position is responsible for the development, execution and coordination of the premium products marketing plan, including Servicing and Premium Products value proposition (Centurion and Platinum). Responsibilities will include:

Develop new benefits for the Centurion value proposition. Partner engagement to negotiate value offers. Review product metrics as well as product P&L; and COCMS management.

Coordination of the service areas for Centurion Cardmembers and quality monitoring (Services, Concierge and Travel).
Develop the retention strategy for individual Cardmembers and coordination with the teams marketing plan.
Personally manage quality and execution of Centurion events via Living Platform.
Develop best-in-class regular and ad-hoc communications
Ensure all collateral materials linked to the product life (Welcome Packs, Card Carriers, Legal communications) are updated and timely delivered.
This role is critical as premium products and specifically IDCs Centurion Refresh is a key priority of IDC.

Minimum Qualifications

* Bachelors degree in marketing, business or related field
* Minimum 2 years experience in product card management or marketing experience
* Fluent in English and Spanish (oral and written). Portuguese is a plus.
* Excellent interpersonal skills required
* Proven experience in product development and execution of marketing campaigns
* Strong attention to detail and project management skills
* Must have understanding of P&L; components and key card portfolio indicators

The candidate must be able to work effectively with multiple partners

Proven ability to independently manage multiple initiatives and coordinate efforts across teams to drive results with both internal & external partners.

Team player with a positive attitude and the ability to adjust to changing priorities

Analytical and presentation skills

Understanding of American Express card products, services and benefits or understanding of the Financial Services Industry

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.