Job Description

Job Description
:
The Customer Design Technician jobs are responsible for performing entry level technical work and related activities associated with finding design solutions to both residential and commercial customers electric needs.

The successful candidate will be responsible for meeting with customers, evaluating situations, and designing a plan to complete work. This candidate will have organization skills, customer service experience, and will be self-driven to meet or exceed customer expectations.

Principal Accountabilities:

1. Technical Proficiency: Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology. Gains knowledge of standards, codes, and regulations relevant to area of assignment. Gains knowledge with pertinent equipment, material, systems, and business processes. Assists employees in handling defined portions of routine problems when beneficial to AEP. Possesses basic computer literacy, knowledge, and skills.

2. Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

3. Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.

4. Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

5. Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.

6. Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.
Minimum Requirements BASIC QUALIFICATIONS:

Education requirements are listed below:

* Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience; or a high school diploma or equivalent and 4 years of related utility industry work experience;

OTHER REQUIREMENTS:

Physical demand level is Sedentary