Job Description

About GM

Theres never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision wont happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

About your Organization:

Members of the eCommerce Customer Experience Team are energized to create extraordinary on-line shopping experiences that surprise and delight our customers! We strive to empower and energize our team to deliver outstanding experiences that allow our customers to seamlessly choose where and how they shop and purchase vehicles. We live the GM values in each of our interactions focusing on building one team that can reach new heights in providing top line revenue growth to GM and each of our brand partners.

Description of Role:

The Assistant Program Manager will be responsible for launching Shop, Click, Drive in our new global markets. As we continue to bring vehicle digital sales to life in North America we intend to bring these to additional markets across the globe. Creating a global experience will be key in this role while integrating specific regional needs from a marketing and product perspective.

As a PM, you will lead the team that will collect regional requirements and build the customer experience for digital vehicle sales with the goal to increase top line revenue for our brands and GM. The team will help craft the go to market strategy with our dealers and customers in partnership with our brand marketing teams. The PM will have responsibility to develop dealer training and communications, collect quantitative and qualitative feedback and funnel new ideas into the technical requirements for digital purchases. The PM will provide outstanding employee experiences which inspire the team to excel in performance and strive towards world-class customer experiences. The PM will encourage challenging the status quo and implement new ideas that will improve dealer engagement and generate sales.

Key Responsibilities:

* Develop customer experiences in the global markets that will drive top line revenue

* Build and maintain brand relationship with the Marketing, Product, Agency & Contact Center

* Energetic about bringing new ideas and plans to global markets

* Project management and effective prioritization skills to ensure projects stay on track

* Define and implement program requirements

* Support creation/refinement of business processes

* Develop and implement effective strategies to drive consumers to the brand and dealership websites with the goal of generating increased targeted web traffic and thereby increased lead generation.

* Provide analysis and proactive recommendations on the strategic direction for Shop, Click, Drive programs

* Provides dealer behavior/feedback to the brands & technical implementation teams by collecting, analyzing, and summarizing data and trends.

* Keep current on all digital trends and bring new ideas to the business on how to improve digital presence

* Plan and coordinate necessary training based on product launch training

* Lead cross functional business performance reviews

Additional Job Description

Required Skills and Qualifications:

* Bachelors degree in Business Management, Marketing, Management Information Systems

* 5+ years related experience

* Competitive and entrepreneurial mind-set to drive lead growth in new and existing markets - ability to identify opportunities and interact with decision makers to provide highest-quality leads as a result

* Strong collaboration skills and the ability to effectively influence others in multiple groups to achieve specific goals. The ideal candidate must be a team player.

* Project, technical and process management skills

* Ability to challenge current processes and effectively communicate and influence without direct authority with the internal businesses structure

* Ability to manage multiple priorities and demanding timeframes

* Strong organizational skills

* Proficient in MS Office products - Excel

* Uses rigorous logic and methods to solve difficult problems with effective solutions

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.