Job Description

Job Description
Position Summary

Conducts orientation and training programs to facilitate employee development; coordinates ABM orientation, training, remedial training and development programs with trainees and operations; provides feedback for the adaption and/or further development of training materials for presentation; prepares and schedules room for training programs; prepares training materials; maintains training reference library. Enters all training conducted into the ABM training books, files all rosters, and ensures compliance with all training for assigned areas of responsibility. This includes QSchool books and personnel training file compliance. Can demonstrate how to perform various duties and determines most instructional method of learning. Observes staff performing functions and conducts and/or assists with initial and annual competency reviews.

Essential Duties

* Coordinate and schedule orientation and training programs.
* Facilitate and implement training programs for both internal and external employees.
* Monitor effectiveness of training programs through evaluations, reporting, and documentation.
* Deliver Train-The-Trainer Programs to develop new internal trainers and mentors.
* Provide face-to-face training, mentoring, and coaching of employees.
* Ensures initial competency and assists with annual competency reviews.
* Ensures all assessment tests are reviewed and graded.
* Ensures competency reviews for certification within 90 days of orientation.
* Ensures all training records are complete and annual competencies are conducted.
* Assist in the development of new and existing training programs and material.
* Support training needs assessment process.
* Support the on-boarding process.
* Conduct orientation and training programs as designed to facilitate employee development; determine training needs; determine most effective instructional method; select or develop teaching aids; ensure training environment is conducive to learning; conduct training session.
* Utilize all training resources as appropriate for assessing training effectiveness; utilize evaluation tool; adjust training methods, delivery, aids in accordance with effectiveness, and measure results while still adhering to training programs delivery requirements.
* Facilitate ABMs training programs with other trainees; coordinate facility availability with operations leadership and client availability; ensure that all needed audio-visual equipment is available and set up for training programs.
* Prepare fliers, handouts, and other materials to promote training classes; prepare training materials for use in facilitating comprehension and training retention.
* Prepare the classroom environment for training including setting up audio-visual equipment, removing unneeded materials from the classroom, setting up materials for use during the program, removing all materials and equipment after training has concluded, and ensuring the facility is left in proper order.
* Maintain records on training program attendance, programs offered and utilization levels including but not limited to training rosters; maintain records on training evaluation measures.
* Maintain station training reference library; maintain usage records; maintain inventory of library; ensure employees are aware of materials available for their use.
* Performs other duties as assigned or requested.

Minimum Requirements

* High School Diploma or GED. Some college preferred.
* Three (3) years proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
* 1 year of training experience
* 1 year of management/supervisory/lead experience within any industry.
* Must possess a minimum of 1 year of customer service.