Job Description

Advance your career and our mission

At Vanguard, were taking a stand for investors. That starts with you. As a Processing Associate in our Financial Advisor, Strategic Operations Department, you will serve at the center of client account servicing for Financial Advisor Services (FAS) through a variety of critical activities, such as; onboarding clients, transaction processing, client service, problem resolution, and relationship management. We provide mutual fund transfer agency support to FAS clients, as well as Institutional Only clients, 529 plans, International clients, and VIAS.

In this role you will:

Have the opportunity to provide exceptional service to our clients, develop operational workflows and problem solve. You will be processing transactions and reviewing documentation to ensure requests have been completed accurately and in a timely manner. You will work closely with internal business partners, management and project teams as a subject matter expert to drive positive change within the operations department and have a direct impact on our shareholders.

What it takes:

* Previous processing experience preferred.
* Comfort with ambiguity, sound business judgement and ability to apply critical thinking.
* Strong time management for a fast paced work environment.
* Demonstrated ability to interact with and influence others.
* Ability to build and maintain successful working relationships.
* Experience working in a New Ways of Working (NwoW) environment preferred or ability to demonstrate/learn NWoW principals of constant process improvement.

NOTE: We are currently working in a remote environment (work from home) but anticipate that we will be returning to the office 2nd or 3rd quarter of 2021.

Special Factors:

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, were changing the way the world invests.

For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Lets make it count.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguards core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.