Job Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Patient Services Representative is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.

Location: 1250 MockingBird Lane Dallas, TX 75247

Day/Hours: Monday -Friday 8am -5pm, No Weekends, No On Call, No Travel

Primary Responsibilities:

* Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
* Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
* Arranges transportation to and from health screening clinics
* Ensures efficient telephone communication with patients and providers
* Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
* Establish and maintains effective working relationships with physicians, staff and other departments
* Follows written protocols and procedures of mobile team
* Documents work processes effectively and as required by procedure
* Demonstrates courtesy and willingness to assist towards patients and their families
* Performs all other related duties as assigned

Please note: This is a full time, M-F position located at our Dallas office off Mockingbird.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High school graduate or GED
* 1+ years of related work experience including data entry
* Working knowledge of medical office procedures and medical terminology
* Ability to accurately sort and file materials by alphabetic or numeric systems
* Effective communication and customer service skills
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
* You will be asked to perform this role in an office setting or other company location

Preferred Qualifications:

* ICD 9 and CPT coding experience
* Bilingual - English / Spanish

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: patient services rep, front desk, front office, medical receptionist, WellMed, UnitedHealth Group, UHG, Dallas, TX, Texas, bilingual, spanish