Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Coordination with IT and vendors for all hardware and technical needs
* Coordination with the client and internal operations / client services teams to conduct the Needs Assessment and provide recommended roadmap for category setup and insight delivery
* Coordination with Channel Analytics support roles to build categories, lexicons, etc. (ie. Ensure the tool is set up to support the proposed rollout and roadmap)
* Lead the analysis (identify process/procedural improvements, analyze associated benefits that are generated from improvements)
* Present findings to internal and external clients and coordinate with operations to turn insights into action
* Responsible for maintaining pipeline, ongoing re-measures, monthly insight meetings. Etc.
* Responsible for presenting/socializing Channel Analytics findings, roadmaps and compatibilities to executives both internally at Optum and externally to potential clients
* Responsible for supporting business partners in meeting their operational objectives through analysis and reporting
* Responsible for providing clear soft and/or hard benefits for each opportunity along with suggested timelines for completion and a measurement plan
* Deliver appropriate metrics to be captured on the Channel Analytics dashboard
* Responsible for supporting the engagement and development of CA Analysts and Listeners working on your scope of CA analysis
* Responsible for identifying and solutioning for the top client and customer pain points using channel/voice analytics
* Responsible for supporting up to 3 implementations, simultaneously
* Responsible for relationship with Event Triggered Survey team to help coordinate/deliver survey analysis and reporting and act as main point of contact for ETS and Line of Business
* Provides leadership to and is accountable for the performance of direct reports/professional staff [coach and manage performance]
* Responsible for contributing towards the following annual program goals:
* 6% Operational Benefits
* AHT reduction
* Call volume reduction
* Transfer reduction
* Increase in revenue
* FTE reduction

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Undergraduate degree or equivalent work experience
* 5+ years of client facing experience
* 5+ years of end to end implementation experience
* 5+ years of experience with conducting analyses
* 5+ years of experience building and delivering client and executive level presentations
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Ability to multi-task and prioritize in a large, complex, fast paced, corporate environment
* Excellent written and oral communication skills, with ability to present to and influence senior leadership, governance forums, and stakeholders across the organization
* Good analytical, conceptual and problem-solving skills to evaluate business problems / needs, apply knowledge, and identify solutions
* Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates
* Ability to analyze possible solutions using metrics and other business data and make an informed rational business decision
* Demonstrated ability to present and discuss strategies and technical information in a way that establishes rapport, persuades others, and gains understanding
* Flexible/adaptable with scheduling and commitments
* Must be highly motivated and able to work independently, comfortable with ambiguity

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

The salary range for Colorado residents is $94,500.00 to $171,700.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: IT, telecommute, Minnesota, MN