Job Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The primary responsibility of the Case Manager is to identify, screen, track, monitor and coordinate the care of patients with multiple co-morbidities and/or psychosocial needs and develop a case management plan of care. They will interact and collaborate with interdisciplinary care team, which includes physicians, transition care managers (i.e., UM inpatient case managers), referral coordinators, pharmacists, social workers, and other educators and nurses. The Case Manager also acts as an advocate for members and their families linking them to other members of the care team to help them gain knowledge of their disease process and to identify community resources for continued growth toward the maximum level of independence. The Case Manager will participate in integrated care team conferences to review clinical assessments, update care plans and determine follow-up frequency with the team. The Case Manager performs telephonic and face to face assessments. The primary responsibility of the Case Manager is to identify, screen, track, monitor and coordinate the care of patients with multiple co-morbidities and/or psychosocial needs and develop a case management plan of care. They will interact and collaborate with interdisciplinary care team, which includes physicians, transition care managers (i.e., UM inpatient case managers), referral coordinators, pharmacists, social workers, and other educators and nurses. The Case Manager also acts as an advocate for members and their families linking them to other members of the care team to help them gain knowledge of their disease process and to identify community resources for continued growth toward the maximum level of independence. The Case Manager will participate in integrated care team conferences to review clinical assessments, update care plans and determine follow-up frequency with the team. The Case Manager performs telephonic and face to face assessments.

Primary Responsibilities:

* Conduct initial assessments within designated timeframes on patients identified as having complex case management needs (assessment areas include clinical, behavioral, social, environment and financial)
* Collaborate effectively with integrated care team to establish an individualized plan of care for members
* Integrated care team includes physicians, case managers, referral coordinators, pharmacists, social workers, and other disease educators
* Develop interventions to assist the member in meeting short- and long-term plan of care goals
* Engage patient, family, and caregivers to assure that a well-coordinated treatment plan is established
* Prioritize care needs, set goals and develop an initial plan of care that also addresses gaps and / or barriers to care and uses evidence-based practice as the foundation
* Make outbound calls to assess member health status, identify gaps or barriers in treatment plans
* Provide member education to assist with self- management goals
* Make referrals to outside sources
* Educate members on disease process or acute condition
* Coordinate and attends member visits with PCP and specialists as needed in special circumstances
* On a limited bases, a physical assessment may include taking of blood pressure, heart rate, respiratory assessment: Rate, effort, pulse oximetry, peripheral circulation and skin checks on exposed skin, foot checks for edema and skin integrity, home safety evaluation
* Seek ways to improve job efficiency and makes appropriate suggestions following the appropriate chain of command
* Performs all duties for internal and external customers in a professional and responsible manner having fewer than two complaints per year.
* Enter timely and accurate data into designated care management applications and maintains audit scores of 90% or better on a quarterly basis
* Adhere to organizational and departmental policies and procedures
* Take on-call assignment as directed
* Maintain current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms
* With the assistance of the Managed Care / UM teams, guides physicians in their awareness of preferred contracts and providers and facilities
* Attend educational offering to keep abreast of change and comply with licensing requirements and assists in the growth and development of associates by sharing knowledge with others
* Participate in the development of appropriate QI processes, establishing and monitoring indicators
* Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree in Nursing, or associate degree in Nursing and bachelor's degree in related field, or associate degree in Nursing combined with four or more years of experience
* Registered Nurse with current licensure to practice in the applicable state
* Diverse clinical experience with three or more years' experience in caring for the acutely ill patients with multiple disease conditions
* 1+ years of case management experience
* Knowledge of utilization management, quality improvement, discharge planning, and cost management
* Proficient with Microsoft Office applications including Word, Excel, and Power Point
* You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Planning, organizing, conflict resolution, negotiating and interpersonal skills
* Independent problem identification / resolution and decision-making skills
* Prioritize, plan, and handle multiple tasks / demands simultaneously
* Certified Diabetes Educator, or Certified Case Manager
* Case Management Certification (CCM) or ability to obtain CCM within one year of employment
* Experience working with psychiatric and geriatric patient populations

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, Registered Nurse, CM, CCM, Outpatient, DFW, Case Manager, Dallas, TX, Texas