Job Description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Spanish (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Provide world standard treasury and deposit support to commercial, corporate and capital markets clients. Support internal clients, such as BB&T Corporate Bankers, branch personnel, account officers, sales consultants or other internal departments, as necessary.

Please note: Hours are 8-5 EST

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Research and respond to all client inquiries in a high quality, timely and efficient manner.
2. Maintain a strong working knowledge of treasury and deposit-related products (e.g. commercial account analysis, Demand Deposit Account opening and closing, commercial on-line banking platforms, wire and Automated Clearing House (ACH) processing and remote deposit capture).
3. Be proficient in the use of internal systems (e.g. Service Tracking Inquiry Program (STIP), Treasury Implementation Program (TIP), Client Central).
4. Adhere to department standards regarding call tracking.
5. Cross-train on all treasury and deposit products, services and systems for the purpose of providing overall relationship support.
6. Identify potential opportunities to engage Corporate Bankers and/or Treasury Sales Consultants to provide value-added solutions to our clients.
7. Understand legal documentation requirements and risk mitigation for deposit account opening and treasury management services particularly those involving funds transfer and on-line banking. Ability to utilize the electronic filing system for all current profile and contractual files for all clients and their respective services.
8. Assist with mergers, as required.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Five years of banking experience
3. Two years of call center experience, or equivalent phone-related experience
4. Excellent written and verbal communication skills supporting a highly professional image with the ability to communicate professionally over the telephone, and write business correspondence, as needed
5. Ability to work independently, be well organized, self-motivated, display good time management skills and accept multiple time sensitive responsibilities, while maintaining composure and a positive attitude
6. Good working knowledge of branch and banking system, superficially commercial/corporate
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel, occasionally overnight

Desired Skills:
1. Bachelors degree or equivalent education and related training
2. Cash management/treasury services support or operations experience
3. Bank branch experience