Centralized Support Rep - Processing
Posted on: 1 Mar 2021
Highland Heights, OH
Job Description
As a centralized support representative, youll play a key role expediting the collection process of a claim by making use of Progressive systems and databases to retrieve claim and contact information. Tasks could include reviewing faxed or mailed documents and attach them to the appropriate claim, completing research and ensuring documents are routed to the proper department or supporting out uninsured motorist triage team by reviewing files referred by third-party collection agencies for accuracy. Additionally, you could update vendors with changes to the claim, balance, additional party information, and deductible return requests. Must-have qualifications - High school diploma or GED equivalent with one or more years of relevant work experience - Work or educational experience must include:- Customer service or sales - Fast paced and changing environment - Multitasking and time management skills - Effective verbal and written communication skills - Computer skills Preferred skills - Solid written and verbal communication skills - Ability to handle high volume that comes with working in a multifaceted administrative environment - Strong customer service, telephone and follow-up skills Schedule: May 5, 2021 start date. Monday - Friday, 8 am - 4:30 pm EST Location: Some roles are onsite essential (Highland Heights, Willowick) Compensation - $15.00 per hour
- Gainshare bonus up to 16% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance Benefits - 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness& mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations Equal Opportunity Employer
Progressive
Mayfield Village, OH
Progressive Casualty Insurance Company, Inc. provides insurance products in the United States. It offers auto, motorcycle, recreational vehicle/trailer, boat, car, snowmobile, all-terrain vehicle, personal watercraft, golf cart, and Segway insurance products. The company also provides home and property insurance, such as homeowners, renters, condo, mobile home, and flood insurance, as well as commercial, pet, health, wedding and event, life, mechanical breakdown, umbrella, business, ID theft, and travel insurance.
In addition, it manages claims through its service centers; and provides roadside assistance and catastrophe claim services. Progressive Casualty Insurance Company, Inc. offers its products online, as well as through phone and independent agents. The company was founded in 1937 and is based in Mayfield Village, Ohio with a network of offices in the United States. Progressive Casualty Insurance Company, Inc. operates as a subsidiary of Drive Insurance Holdings, Inc.
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IndustryInsurance
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No. of Employees35,000+
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Website
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Jobs Posted602
