Job Description

Dir, Client Service,FIA/ LAAD



Primary Location: Plymouth Meeting, Pennsylvania, United States Additonal Locations: Parsippany, NJ Full time R1183391 Date Posted: 02/19/2021

Job description

Role Purpose: Leads a large segment of client service & delivery personnel to deliver highly informative and impactful solutions for both clients daily and strategic business issues within managed markets analytics & operations, brand analytics, data strategy & governance, forecasting, IT, etc.

Principal Accountabilities:

* Develops, implements and oversees the appropriate client support & delivery strategy for Longitudinal Access & Adjudication Data (LAAD) including development of SOPs, SLAs, KPIs, delivery tools, etc. to manage, direct and assist in supporting and growing the business.

* Assesses resource needs to ensure client satisfaction through information advising and on time delivery, specifically focused on LAAD.

* Consults with internal/external clients on the uses of IQVIA LAAD & FIA products and services, developing solutions to client challenges.

* Ensures client service teams & supporting systems are performing at optimal levels.

* Engages with IQVIA product management, data management development and stat services regularly to provide client feedback on IQVIA information offering situations in order to develop recommendations or resolutions for clients.

* Collaborates with IQVIA consulting, and Technology and Applications consultants to ensure client information needs and requirements are appropriately understood and executed for various programs and projects.

* Participates in all IQVIA internal development initiatives impacting LAAD to ensure all tools, systems, programs upgrades and changes will be appropriate and effective in the delivery of LAAD

* Mentors client service and IQVIA staff through active participation, presence, engagement as well as demonstrating what success looks like.

* Visits with all major clients to ensure client service strategy is being implemented and the client(s) are delighted with their IQVIA support

Education, Experience, & Specialized Knowledge:

* Bachelors degree or equivalent and a minimum of ten (10) years related work experience with three (3) years of management experience in a customer facing role.

* Knowledge of the concepts, practices, and procedures of a client facing organization.

* Knowledge of IQVIA products and applications.

* Experience developing and managing people.

* Pharmaceutical experience preferred.

Additional Requirements:

* Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data and services).

* Change management/process analysis skills (e.g. business process re-engineering).

* Strong problem solving and communication skills, including ability to train/present and deal tactfully with clients.

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.